Stephanie Djerich
Valparaiso,IN
Summary
Experienced assistant manager seeking positions offering opportunities for new professional and personal challenges. Motivated to drive productivity, profit, and efficiency goals. Skilled in customer service, sales, purchasing, and compliance related to laws and regulations.
Overview
11
11
years of professional experience
Work History
Assistant Manager
Af Hauser, Inc. Pharmaceutical
Valparaiso, IN
07.2020 - Current
- Implemented compliance policies and procedures.
- Investigated potential violations of applicable rules and regulations.
- Monitored changes in relevant legislation, and adjusted operations accordingly.
- Served as a primary contact with regulators during external audit reviews.
- Collaborated with legal counsel to ensure that operational activities are compliant with regulatory requirements.
- Generated sales audit reports to track and review performance.
- Managed ~250 general MD and veterinarian accounts.
- Sold between $60,000 to $110,000 worth of product per month.
- Input data into CRM systems to manage existing portfolios and potential leads.
- Built strong, professional relationships through identification of client needs, which increased overall sales and opportunities.
- Managed purchase orders with vendors to maintain optimal stock levels.
- Managed purchasing process for entire department.
Assistant Store Manager
The Buckle
Merrillville, IN
01.2020 - 06.2020
- Recommended optimal merchandise based on customer needs and desires.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Drove substantial sales with more than $4000 in weekly revenue through suggestive selling and by promoting add-on purchases.
- Addressed marketing needs of customers by creating and designing ads that promoted goods and services of advertisers.
- Created and implemented store displays, promoting sales and growth.
Retail Sales Manager
Express
Merillville, IN
09.2015 - 12.2019
- Sales lead and manager responsible for opening and closing routines, marketing, selling, and store operations.
- Prepared and processed shipping documents, including work and shipping orders, route materials and bills of lading.
- Promoted inventory accuracy and proper records management by comparing shipment contents with paperwork.
- Collaborated with management, sales and engineering to adjust plans and maintain targets.
- Trained new team members in cash register operation, stock procedures, and customer service.
- Drove sales and add-on purchases by promoting specific item options to customers.
- Gathered and organized merchandise for distribution into appropriate envelopes, boxes or pallets.
Secretary
Professional Title Services
Merrillville, IN
07.2014 - 04.2015
- Received and routed incoming calls and correspondence to promote timely communication.
- Set up and maintained physical and electronic filing systems.
- Created and maintained spreadsheets and developed administrative and logistical reports.
Education
Business
Indiana University Northwest
Gary, INSkills
- Customer service
- IT service management
- Compliance procedures
- Federal and state regulations
- Regulations enforcement
- Sales monitoring
- Management and account management
- Bilingual in Serbian
- Excellent communication skills
- Reporting and documenting
- Budgeting and finance
Timeline
Assistant Manager
Af Hauser, Inc. Pharmaceutical
07.2020 - Current
Assistant Store Manager
The Buckle
01.2020 - 06.2020
Retail Sales Manager
Express
09.2015 - 12.2019
Secretary
Professional Title Services
07.2014 - 04.2015
Business
Indiana University Northwest