Stephanie Donaldson
Santa Rosa,CA
Summary
Organized and enthusiastic professional seeking an administrative role where I can apply my strong attention to detail, exceptional communication and organizational skills. Know for my positive attitude, reliability and ability to create a welcoming environment.
I'm eager to support a team with efficiency and a winning personality that fosters strong relationships with coworkers and clients alike.
Overview
7
7
years of professional experience
Work History
Lead Medical Assistant
Providence Memorial Hospital
Santa Rosa, CA
05.2020 - Current
- Ensured timely follow-up care by contacting patients with test results and coordinating necessary appointments for further evaluation or treatment.
- Taught patients about medications, procedures, and care plan instructions.
- Documented patient information in EMR and prepared paperwork for medical staff.
- Collected and documented patient medical information such as blood pressure and weight.
- Promoted a positive clinic atmosphere by fostering open communication, actively participating in staff meetings, and providing constructive feedback on clinic operations.
Nurse Staffer
At Home Nursing
Santa Rosa, CA
12.2017 - 12.2019
- Maintained accurate records of staff certifications, licensure, and continuing education requirements for compliance purposes.
- Developed strong relationships with external agencies to ensure adequate staffing during periods of high demand or unexpected absences.
- Demonstrated a commitment to patient-centered care by advocating for patients'' needs and collaborating with multidisciplinary teams in treatment planning.
- Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
- Participated in quality assurance initiatives aimed at identifying areas of improvement within the organization''s clinical services.
Front and Back Office Medical Assistant
Laser Lights Cosmetic Laser Center
Santa Rosa, CA
04.2018 - 11.2019
- Facilitated patient flow by notifying provider of patients' arrival, being aware of delays and communicating with patients and clinical staff.
- Enhanced the overall patient experience with friendly service at reception while managing phones lines promptly to answer inquiries or book appointments efficiently.
- Demonstrated adaptability in fast-paced environments by swiftly shifting between front and back office tasks as needed.
- Supported effective billing practices by collecting copays, verifying insurance coverage, and resolving any discrepancies in a professional manner.
Education
Medical Assistant Certification
Boston Reed
Santa Rosa, CA08-2010
Skills
- Medical office administration
- HIPAA compliance
- Clinical leadership
- Vital signs monitoring
- Patient care coordination
- Inventory and supply management
- Electronic health records management
- Clinical flow management
- EMR / EHR
- CPR
- Compassionate
- Professional bedside manner
Timeline
Lead Medical Assistant
Providence Memorial Hospital
05.2020 - Current
Front and Back Office Medical Assistant
Laser Lights Cosmetic Laser Center
04.2018 - 11.2019
Nurse Staffer
At Home Nursing
12.2017 - 12.2019
Medical Assistant Certification
Boston Reed