Hi, I’m
Stephanie Donoso
Yonkers,NY
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
7
years of professional experience
Work History
HR Block
Customer Service Representative
01.2023 - Current
Job overview
- Developed customer service policies and procedures to meet and exceed industry service standards.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Processed customer service orders promptly to increase customer satisfaction.
- Handled over 100 escalated calls efficiently, finding satisfactory resolutions for both customers and company alike.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
NARS Cosmetics
Freelance Artist
02.2022 - Current
Job overview
- Researched industry trends and evaluated competitive pieces to enhance creativity and gather fresh ideas.
- Maintained high number of return customers through precise cutting, coloring and styling of clients' hair.
- Assessed customer skin tone and complexion to determine appropriate products and materials to use.
- Developed strong relationships with vendors in the industry, securing competitive pricing on high-quality products for the studio''s inventory.
- Increased revenue through effective customer service and inventory management.
- Guided clients through pre-event trials to determine optimal color palettes and styles that complement their individual aesthetic preferences.
Ulta
Prestige Beauty Advisor
06.2019 - 07.2023
Job overview
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Promoted additional products and services to increase sales numbers and revenue with diverse selection.
- Helped customers feel relaxed and comfortable through conversation and personal relatability.
- Maintained a clean, organized, and visually appealing store environment to promote positive customer experiences.
- Led informative workshops on various beauty topics to engage customers and promote brand awareness.
- Built customer loyalty and retention by delivering excellent shopping experiences.
Starbucks
Barista Trainer
07.2017 - 01.2022
Job overview
- Wrote training manuals for barista positions according to strict company guidelines and health protocols.
- Handled cash and processed payments accurately to avoid errors.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
Education
Westchester Community College Valhalla, NY
Associate of Arts from Fashion Design
05.2020
Skills
- De-Escalation Techniques
- Customer satisfaction measurement
- Calm and Professional Under Pressure
- Microsoft Outlook
- Call Management
- Paperwork Processing
- Spanish Fluency
- Quality Control
- Complaint Investigation
- Data Entry
- Problem-solving abilities
- Relationship Building
- Customer Relations
Languages
Spanish
Full Professional
English
Full Professional
Timeline
Customer Service Representative
HR Block
01.2023 - Current
Freelance Artist
NARS Cosmetics
02.2022 - Current
Prestige Beauty Advisor
Ulta
06.2019 - 07.2023
Barista Trainer
Starbucks
07.2017 - 01.2022
Westchester Community College
Associate of Arts from Fashion Design
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