Stephanie Ellzey
Florence,Kentucky
Summary
Dedicated individual successfully facilitates communication between people of different cultures and backgrounds. Committed to providing quality service and results. Striving to continue education and improve skill.
Overview
9
9
years of professional experience
Work History
Assistant Manager
LaRosa's Pizzeria
06.2021 - Current
- Developed strong working relationships with staff, fostering a positive work environment.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
Dance Teacher
Christian Dance Academy
08.2015 - Current
- Tailored each class to meet student needs and abilities and allow dancers to progress at comfortable pace.
- Worked closely with students and parents to increase positive feedback from parents and boost overall student success.
- Created interactive activities to engage students and maximize learning.
- Choreographed unique routines tailored to individual student abilities, enhancing each dancer''s strengths while improving areas of weakness.
- Taught and explained choreography by breaking down steps and demonstrating moves.
Restaurant Hostess
LaRosa's Pizzeria
09.2018 - 06.2021
- Monitored front entrance for new guests while assisting servers by taking and delivering drink orders.
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
- Watched dining area staff to evaluate server loads and calculate accurate wait times.
- Trained new hostess staff members on company policies, procedures, and best practices ensuring consistency across all shifts.
Sales Associate
JCPenney
02.2018 - 08.2018
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Prioritized helping customers over completing other routine tasks in store.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Managed returns, exchanges and refunds in accordance with store policy.
- Cultivated interpersonal skills by building positive relationships with others.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
Education
Associate of Applied Science - Sign Language Interpretating
Cincinnati State Technical And Community College
Cincinnati, OH05.2024
Skills
- Customer Service
- Professional and Courteous
- Team motivation
- Special needs teaching
- Age-Appropriate Instruction
- Student assessment
- Patience and Encouragement
- Effective Multitasking
Timeline
Assistant Manager
LaRosa's Pizzeria
06.2021 - Current
Restaurant Hostess
LaRosa's Pizzeria
09.2018 - 06.2021
Sales Associate
JCPenney
02.2018 - 08.2018
Dance Teacher
Christian Dance Academy
08.2015 - Current
Associate of Applied Science - Sign Language Interpretating
Cincinnati State Technical And Community College
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