Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Stephanie Elsaesser

Albuquerque,NM

Summary

Client Success Manager with expertise in client relationship management and software troubleshooting. Proven ability to enhance customer satisfaction through effective communication and onboarding strategies. Skilled in managing key accounts and fostering team collaboration to drive results in fast-paced environments.

Overview

9
9
years of professional experience

Work History

Client Success Manager

SalesStar
Albuquerque, New Mexico
12.2022 - Current
  • Managed a portfolio of 40 key client accounts, ensuring seamless operations and relationship building.
  • Served as primary contact for customer inquiries, consistently delivering high-quality service.
  • Addressed administrative needs and queries from clients and internal coaches efficiently.
  • Collaborated with internal teams to deliver services and support per client agreements.
  • Took ownership of client tasks, including scheduling, coordination, and follow-up activities.
  • Maintained accurate client activity records within CRM system for optimal information management.
  • Coordinated travel arrangements, managed meeting schedules, and prepared customer schedules proactively.
  • Facilitated regular check-ins with clients to ensure satisfaction and engagement.
  • Developed and maintained relationships with clients to ensure customer satisfaction.
  • Implemented best practices for effective communication between customers and internal teams.
  • Assisted in onboarding new customers, ensuring a smooth transition into the platform.

Regional Manager

Education Travel & Culture
Albuquerque, New Mexico
02.2020 - 12.2022
  • Oversaw J-1 inbound programs for 150+ students and their host families, managing 1 senior field manager and 5 field managers with local coordinators.
  • Developed plan to assist Field Staff in achieving annual recruitment goals, increasing region by 30%.
  • Managed field staff compliance with USDOS and local state and school requirements.
  • Continuously updated online management system and CRM with client information and documentation.
  • Conducted weekly accountability calls with management team to review progress and priorities.
  • Audited client applications for completeness and accuracy.
  • Mediated conflicts between students and host families, facilitating effective resolutions.
  • Planned and delivered training sessions to enhance employee effectiveness.
  • Developed partnerships with local schools and organizations for program outreach.

Local Coordinator/Field Manager

Education Travel & Culture
Albuquerque, New Mexico
04.2016 - 02.2020
  • Identified and recruited volunteer host families through extensive community outreach and networking.
  • Managed placement process, matching exchange students with compatible host families based on interests.
  • Served as primary liaison among students, host families, local high schools, and national exchange organization.
  • Established relationships with local high schools to secure student enrollment and promote cultural exchange program.
  • Completed and submitted all placement, supervision, and program documentation accurately and promptly.
  • Provided mentorship and guidance to exchange students and host families for positive cross-cultural experiences.
  • Conducted monthly check-ins with students and host families to ensure well-being and program satisfaction.
  • Facilitated orientations for host families and students to educate on program rules and best practices.

Education

Bachelor of Science -

University of New Mexico
Albuquerque, NM
05-1998

Skills

  • Client relationship management
  • Customer onboarding and support
  • CRM administration
  • Account management
  • Software troubleshooting
  • Effective communication
  • Team collaboration
  • Compliance management
  • Staff training
  • Conflict resolution
  • Onboarding processes
  • Problem solving

Accomplishments

  • 2024 awarded SalesStar Core Value - Team First

Timeline

Client Success Manager

SalesStar
12.2022 - Current

Regional Manager

Education Travel & Culture
02.2020 - 12.2022

Local Coordinator/Field Manager

Education Travel & Culture
04.2016 - 02.2020

Bachelor of Science -

University of New Mexico

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