Stephanie Eskew
Temple,GA
Summary
Administrative assistant with expertise in customer service and communication. Demonstrated success in managing office operations and supporting executives, leading to enhanced client relations and streamlined workflows.
Overview
10
10
years of professional experience
2
2
Certifications
Work History
Administrative Assistant to the Vice President
Tanner Medical Center
Carrollton, Georgia
2023.06 - Current
- Managed daily office operations and maintained organized filing systems.
- Coordinated meetings and prepared agendas for team discussions.
- Assisted in managing calendars and scheduling appointments for executives.
- Handled correspondence, including emails, memos, and phone calls.
- Processed invoices and maintained budget records for expenses.
- Created reports and presentations using Microsoft Office tools.
- Fostered positive relationships with vendors and clients through effective communication.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Handled confidential documents in an organized fashion according to established protocol.
- Maintained office supplies inventory by checking stock to determine inventory level.
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- Answered questions from customers regarding products and services offered by the company.
- Scheduled appointments between clients and customers and internal staff members.
- Ensured efficient operation of office equipment such as printers, copiers and fax machines.
- Coordinated mailings including sorting mail, preparing packages for shipping via courier service or postal service.
- Directed customer inquiries to appropriate department personnel.
- Updated contact lists regularly when changes occur in employee status or contact information.
- Assisted with the planning of special events by arranging catering services, securing venues and ordering promotional materials.
- Proofread content for typo-free emails and documentation.
- Created travel arrangements and distributed travel details to appropriate personnel.
- Facilitated communication between different departments within the organization.
- Coordinated and scheduled meetings, including room reservations, catering, and technical setup, for seamless execution.
- Greeted visitors and provided general information about the company.
- Conducted research on various topics as requested by management.
- Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
- Handled incoming calls and directed callers to appropriate department or employee.
- Oversaw staff correspondence, record tracking and data communications, resulting in improved automation of office operations.
Medical Receptionist
Northwest Georgia Oncology
Carrollton, Georgia
2022.05 - 2023.06
- Managed patient scheduling and appointment confirmations using electronic health records system.
- Greeted patients warmly and assisted with check-in procedures at front desk.
- Handled incoming phone calls, directing inquiries to appropriate departments promptly.
- Maintained organized patient files and ensured confidentiality of sensitive information.
- Collaborated with medical staff to coordinate patient referrals and follow-up appointments.
- Provided exceptional customer service by addressing patient concerns and questions effectively.
- Assisted in managing office supplies and inventory for daily operations smoothly.
- Answered incoming calls, responding to inquiries from patients and other medical offices.
- Checked patients in and out for appointments and collected co-payments.
- Called patients to confirm scheduled appointments and obtain additional details.
- Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
- Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
- Greeted and checked in patients, updating patient information in computer system.
- Verified insurance coverage for appointments and collected co-payments as required.
- Prepared charts for new patients, ensuring all necessary forms were completed correctly.
- Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
- Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
- Took messages from patients and promptly relayed to appropriate staff.
- Delivered high-quality administrative and customer service to sustain patient and work flows.
- Protected patients by observing strict HIPAA guidelines.
- Straightened up waiting room to maintain neat and organized space.
- Ordered office supplies as needed to maintain inventory levels.
- Communicated with patients with compassion while keeping medical information private.
- Routed laboratory or diagnostic results to appropriate staff.
NICU Unit Secretary
Tanner Medical Center
Carrollton, Georgia
2021.12 - 2022.05
- Managed scheduling for NICU staff and coordinated daily unit operations.
- Organized patient records and ensured accurate documentation for medical staff.
- Facilitated communication between healthcare providers, families, and patients in NICU.
- Assisted in maintaining inventory of medical supplies and equipment for the unit.
- Handled incoming calls, directing inquiries to appropriate nursing personnel promptly.
- Supported patient admissions and discharges by preparing necessary paperwork and reports.
- Maintained a clean and organized work environment to promote efficiency in the unit.
- Answered incoming calls and directed them appropriately.
- Organized files within the medical record system for easy retrieval when needed.
- Prepared documents such as discharge summaries, lab results, treatment plans. for review by physicians or nurses.
- Provided administrative support to the NICU staff, including scheduling appointments and coordinating medical records.
- Facilitated communication between parents and guardians, nurses, physicians, social workers. regarding any changes or updates in a patient's condition.
- Greeted patients upon arrival in the NICU unit and provided necessary paperwork.
- Demonstrated excellent customer service skills while interacting with patients, families, visitors and other healthcare providers in a professional manner.
- Adhered to departmental policies and procedures regarding safety standards and infection control protocols.
- Monitored stock levels of supplies and equipment in the NICU unit and ordered additional items as needed.
- Reviewed patient charts for accuracy prior to entering information into computer system.
- Performed data entry into electronic medical records systems.
- Maintained confidentiality of all patient information at all times according to HIPAA guidelines.
- Routed laboratory or diagnostic results to appropriate staff.
- Assisted physicians with finalizing reports, speeches or presentations.
Certified Nursing Assistant and Unit Secretary
Tanner Medical Center
Villa Rica, Georgia
2021.03 - 2021.12
- Assisted patients with daily living activities and personal care needs.
- Monitored patient vital signs and reported changes to nursing staff.
- Maintained cleanliness and organization of patient rooms and common areas.
- Documented patient information accurately in electronic health records systems.
- Supported mobility by helping patients with transfers and ambulation exercises.
- Communicated effectively with patients, families, and healthcare team members.
- Followed safety protocols to ensure a safe environment for patients and staff.
- Participated in team meetings to discuss patient care plans and improvements.
- Answered call lights promptly and responded to patient needs accordingly.
- Assisted patients with activities of daily living such as bathing, grooming, and dressing.
- Monitored vital signs including blood pressure, pulse rate, respiration rate.
- Observed and reported unusual symptoms and changes to charge nurse.
- Served meals to patients in their rooms and assisted with feeding when needed.
- Assisted patients with shaving, bathing, and oral hygiene to promote healthy habits and overall wellness.
- Turned and repositioned residents using proper body mechanics to prevent pressure ulcers.
- Facilitated activities of daily living, personal hygiene management, feeding and ambulation.
- Assisted with ambulation of patients utilizing appropriate equipment safely.
- Helped residents walk with or without self-help devices.
- Responded quickly to emergency situations involving sudden illness or injury.
- Distributed drinking water and nourishment to residents.
- Maintained accurate records of patient care, condition, progress, or problems for review by medical staff.
- Performed housekeeping duties such as changing linens and cleaning bathrooms when necessary.
- Assisted residents in preparing for activities and social programs.
- Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.
- Cleaned and sanitized patient rooms according to established protocols.
- Exhibited compassionate care and communication regarding issues surrounding death and dying.
- Supported non-ambulatory residents in range of motion exercises.
- Provided comfort measures such as back rubs and positioning pillows for added comfort.
- Looked for physical, emotional, and symptomatic changes in patient condition and obtained necessary care for medical concerns.
- Collected specimens, monitored vitals, and maximized patient comfort to maintain optimal environment.
- Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets.
- Managed and maintained patient rooms, shared-living areas and nursing stations.
- Participated in educational programs related to nursing assistant skills development.
- Assisted with admission procedures such as gathering personal data from the patient's chart.
- Supported daily living activities by serving meals, feeding, ambulating and turning over and positioning patients.
- Measured and recorded food and liquid intake and output, reporting changes to medical or nursing staff.
- Safeguarded patient privacy with strict adherence to HIPAA protocols.
- Supplied, collected and emptied patient bedpans on frequent basis.
Patient Safety Technician
Tanner Medical Center
Villa Rica, Georgia
2017.09 - 2021.03
- Monitored patient safety protocols to ensure compliance with healthcare standards.
- Assisted in identifying and reporting safety hazards within the facility.
- Collaborated with healthcare teams to promote a culture of safety awareness.
- Conducted routine inspections of patient areas to identify potential risks.
- Trained new staff on patient safety policies and procedures effectively.
- Documented incidents and contributed to safety improvement initiatives.
- Facilitated communication between patients and healthcare providers regarding safety concerns.
- Participated in safety drills and emergency response training sessions regularly.
- Maintained safe, organized and therapeutic environment to enhance patient comfort.
- Reviewed medical records of patients prior to visits to determine physical limitations, precautions and contra-indications.
- Assisted in developing and implementing safety policies and procedures.
- Participated in drills related to emergency preparedness, such as fire evacuation exercises.
- Provided education to staff on safety related topics, such as fire prevention, bloodborne pathogens, medical errors.
- Conducted patient assessments for potential risks or hazards.
- Maintained records of incident reports and corrective actions taken to prevent reoccurrence of similar events.
- Monitored the environment for hazardous conditions or materials.
- Performed daily rounds to ensure patient safety and security.
- Conducted research into best practices related to patient safety initiatives.
- Collaborated with other healthcare professionals to coordinate safe care delivery systems.
- Developed strategies for reducing risks associated with medical errors or adverse events.
- Identified and reported any incidents of noncompliance with safety protocols.
- Responded quickly and effectively when problems arose concerning patient safety matters.
- Provided physical support to patients to assist in performing daily living activities.
- Responded to emergency medical calls, security calls, or fire alarms.
- Restrained patients to prevent violence or injury while assisting physicians or nurses to administer treatments.
- Answered patient call signals, signal lights or intercom systems to determine patient needs.
- Cleaned, disinfected and prepared rooms for incoming patients.
- Cleaned and sanitized patient rooms, bathrooms or examination rooms.
- Changed bed linens, drapes or cubicle curtains.
Patient Care Associate
Willowbrooke at Tanner
Villa Rica, Georgia
2015.11 - 2017.09
- Cleaned and sanitized guest rooms following established protocols.
- Restocked supplies in guest rooms and common areas as needed.
- Assisted in training new housekeeping staff on procedures and standards.
- Organized storage areas for cleaning supplies and equipment efficiently.
- Cleaned bathrooms, including toilets, tubs, showers and sinks.
- Swept and mopped floors, vacuumed carpets and rugs, dusted furniture, wiped down surfaces.
- Changed bed linens and towels, tidied up rooms.
- Vacuumed floors and dusted furniture to maintain organized, professional appearance.
- Used cleaning chemicals following proper guidelines.
- Emptied trash receptacles throughout the property.
- Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Interacted pleasantly with clients and guests when performing daily duties.
- Cleaned building floors by sweeping, mopping and scrubbing.
- Maintained and organized cleaning supplies stock.
- Stocked amenities such as soap, shampoo and toilet paper in guest rooms.
- Employed deep-cleaning techniques for areas in need of additional sanitation.
- Disinfected telephones, light switches and other frequently touched objects.
- Responded to requests from guests regarding housekeeping needs.
- Reported any maintenance issues or damage to supervisors immediately.
- Used appropriate personal protective equipment and supplies when handling hazardous waste or chemicals.
- Followed safety procedures when handling hazardous materials.
- Removed finger marks and smudges from doors, frames and glass partitions to enhance shine.
- Emptied wastebaskets and disposed of soiled linens in guest rooms to reduce spread of germs and enhance freshness.
- Ensured that all health standards were met during cleaning operations.
- Inspected guest rooms after cleaning to ensure they were presentable.
- Returned rooms to occupant-ready status to satisfy future guests.
- Reported maintenance concerns or repairs to appropriate supervisor for prompt remediation.
- Replenished supplies such as drinking glasses and coffee cups in guest rooms.
- Returned vacant rooms to occupant-ready status by deep cleaning, changing linens, restocking inventory and removing trash.
- Adhered to daily cleaning schedules and updated as needed based on demand.
- Supplied extra towels and toiletries when requested to optimize guest comfort.
- Delivered ironing boards, baby cribs and rollaway beds to guests' rooms.
Education
GED -
West Georgia Technical College
Carrollton, GA2020-02
Skills
- Calendar and meeting management
- Office administration and support
- Customer service and relations
- Data entry and reporting
- Team collaboration and coordination
- Expense tracking and reporting
- Document preparation and management
- Executive assistance
- Project planning and execution
- Professional phone etiquette
- Business administration skills
- Office management expertise
- Microsoft Office proficiency
- Event planning and coordination
- Time management strategies
- Attention to detail skills
- Staff management and development
- Administrative support functions
- Payroll and benefits management
- Mail distribution services
Certification
Certified Nursing Assistant
Accomplishments
Remarkable Care Awards
References
References available upon request.
Timeline
Administrative Assistant to the Vice President
Tanner Medical Center
2023.06 - Current
Medical Receptionist
Northwest Georgia Oncology
2022.05 - 2023.06
NICU Unit Secretary
Tanner Medical Center
2021.12 - 2022.05
Certified Nursing Assistant and Unit Secretary
Tanner Medical Center
2021.03 - 2021.12
Patient Safety Technician
Tanner Medical Center
2017.09 - 2021.03
Patient Care Associate
Willowbrooke at Tanner
2015.11 - 2017.09
GED -
West Georgia Technical College