Stephanie Espino
Federal Way,WA
Summary
Proactive professional with extensive experience in patient services, consistently achieving high levels of operational efficiency and patient satisfaction. Proven ability to coordinate with healthcare teams while ensuring strict compliance with HIPAA regulations. Strong focus on enhancing service delivery and optimizing processes to improve patient outcomes.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Patient Service Representative II
Healthpoint Federal Way
Federal Way, Washington
02.2025 - Current
- Coordinated with team members to enhance office workflows and improve service delivery for patients.
- Supported hospital and clinic operations by applying customer service skills and in-depth system knowledge to assist patients effectively.
- Collaborated with patients and healthcare professionals to address patient needs and facilitate timely care.
- Handled processing of patient co-pays, deductibles, and other payments while maintaining accurate financial records.
Patient Service Representative I
Healthpoint Federal Way
Federal Way, Washington
04.2024 - 02.2025
- Coordinated scheduling of appointments and management of medical records to enhance patient access and organization.
- Documented patient interactions accurately in electronic health record systems to ensure comprehensive patient history.
- Responded to incoming calls professionally to provide timely assistance and improve patient satisfaction.
- Adhered to HIPAA regulations when handling confidential patient information.
Cashier/Manager
La Central
Kent, Washington
01.2012 - 03.2024
- Trained new cashiers on customer service and register operations to enhance service quality.
- Monitored inventory levels and coordinated restocking to ensure product availability.
- Prepared financial reports that included weekly and monthly sales summaries, bank deposit slips and reconciliations.
- Built and maintained relationships with peers and upper management to foster collaboration.
Education
High School Diploma -
Auburn Riverside High School
Auburn, WA06-2012
Skills
- HIPAA compliance
- Medical terminology
- Insurance verification
- Patient scheduling
- Front desk supervision
- Customer service
- Fluent in Spanish
- Team collaboration
Certification
- Pharmacy Tech Assistant
- Temp Front Office Coordinator - 1 year
- Crossed trained for Dental PSR 2 years +
- Trained for School Based Clinic
Timeline
Patient Service Representative II
Healthpoint Federal Way
02.2025 - Current
Patient Service Representative I
Healthpoint Federal Way
04.2024 - 02.2025
Cashier/Manager
La Central
01.2012 - 03.2024
High School Diploma -
Auburn Riverside High School