STEPHANIE ESTRADA
Cottonwood,AZ
Summary
Experienced professional proficient in managing front-office operations in a medical setting. Bilingual in Spanish and English, facilitating effective communication with diverse patient populations. Demonstrated expertise in patient scheduling, administrative duties, and maintaining strict confidentiality. Committed to cultivating a collaborative team environment and adaptable to changing requirements. Recognized for reliability in ensuring efficient workflow and creating a welcoming atmosphere for patients.
Overview
18
18
years of professional experience
Work History
Medical and Behavioral Office Assistant
Spectrum Healthcare Group
07.2020 - Current
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Assist with paperwork forms on tablets
- Updated patient information and insurance details for accurate electronic medical records.
- Facilitate a smooth running office and support delivery of quality patient care
- Help Spanish speaking patients.
- Provided compassionate support to patients during check-in/check-out process, addressing concerns and answering questions as needed.
- Knowledge of company and their providers
- Provided prompt, polite and professional in-person and telephone customer service.
Medical Receptionist
Sedona Eye Care
08.2019 - 07.2020
- Maximized office efficiency by answering more than thirty plus incoming calls per day to provide office information and transfer calls to desired personal
- Informed patients of financial responsibilities prior to rendering services
- Observed strict HIPAA guidelines at all times according to company policy
- Delivered high-quality administrative and customer service to sustain patient and work flows
- Answered multi-line phone system
- Pleasantly greeted each patient
- Processed patient payments and scanned identification and insurance cards
- Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files
- Entered patient information including insurance, demographic and health history into the system to ensure that all records were up-to-date set up appointments for physician visits and procedures using calendar software
Medical Assistant
Charles Welly D.O.
04.2015 - 08.2019
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate effective treatment
- Set patients up for their appointment, Vitals, testing, etc
- Performed routine tests such as urine dip stick, vision tests
- Transmitted physician's orders to patients, counseling on new orders and addressing follow-up questions
- Prepared treatment rooms for patients, including cleaning surfaces and restocking supplies
- Assisted with removal treatments and entered information in patient records and charts
- Sterilized medical instruments after each procedure and/or as needed
- Experienced in front and back offices, controlling patient flow, collecting payments and assisting in delivery of quality healthcare
- Performed preliminary physical tests, such as taking blood pressure, weight and temperature, accurately recording results in patient history summary and EHR
Clinical Assessor
Diamond Sol Behavioral Center
02.2013 - 04.2015
- I provide 1:1 treatment plans to individual in need of behavioral therapy in their home or within the community
- I implement treatment goals under the supervision of a BCBA
- I provide adequate feedback regarding progress to my supervisor
- I facilitate teaching of communication like self-help, social-skills, and other targeted treatment goals the client may have
- I track client progress and program data
- I understand and adhere to company's policy and procedures
- I observe confidential and safeguard all patients-related information
- I work effectively as a team contributor on all interactions and assignments
- I work independently while understanding the importance of constant communication and coordination work effort with management and staff
- Run group sessions as needed or when needed
- Hold arts and crafts sessions with clients and family members, to help engage in coping skills and art.
Caregiver
Cottonwood Village
08.2007 - 02.2010
- Ambulated patients in personal spaces, across facilities and in public locations with supportive care and attention to personal requirements
- Planned and prepared nutritious meals and snacks to meet client dietary requirements such as diabetic, low sodium and high protein
- Assisted disabled individuals to foster independence while still closely monitoring safety at all times
- Coordinated and administered medications and organized healthcare appointments to maintain optimal client health
- Helped clients handle all personal needs, from simple cleaning and daily exercise to bathing and personal grooming
- Assisted over 15 residents, aged 65 to 100 with daily needs, including personal hygiene, dressing and transferring from chairs to bed
- Took and recorded patient temperature, pulse, respiration and blood pressure to monitor health statistics
Education
BHT - Behavioral Health Tech
Yavapai College
Prescott, AZMingus Union High School
05-2009
Skills
- HIPAA compliance
- Front desk operations
- Fluent bilingual communication Spanish/English
- Multitasking and organization
- Customer Service
- Medical Receptionist
- Respectful and compassionate
- Positive attitude
- Telephone etiquette
- Time management
- Medical terminology
- Insurance verification
Languages
Spanish
Native or Bilingual
Timeline
Medical and Behavioral Office Assistant
Spectrum Healthcare Group
07.2020 - Current
Medical Receptionist
Sedona Eye Care
08.2019 - 07.2020
Medical Assistant
Charles Welly D.O.
04.2015 - 08.2019
Clinical Assessor
Diamond Sol Behavioral Center
02.2013 - 04.2015
Caregiver
Cottonwood Village
08.2007 - 02.2010
BHT - Behavioral Health Tech
Yavapai College
Mingus Union High School
Similar Profiles
Shara LooShara Loo
Call Center Representative at Spectrum Healthcare GroupCall Center Representative at Spectrum Healthcare Group
Frederick RohsFrederick Rohs
Senior Epic Analyst at Corewell Healthcare/Spectrum HealthcareSenior Epic Analyst at Corewell Healthcare/Spectrum Healthcare
stephen Hopkinsstephen Hopkins
Administrator at Spectrum HealthcareAdministrator at Spectrum Healthcare
Luhanna ChesleyLuhanna Chesley
Direct Support, Respite and Attendant Care at Arion Care SoultionsDirect Support, Respite and Attendant Care at Arion Care Soultions
Angel GarcíaAngel García
Ranch Hand at Da RanchRanch Hand at Da Ranch