Stephanie Evans
Martinez,GA
Summary
Dedicated Certified Pharmacy Technician with a track record of enhancing patient care and streamlining pharmacy operations. Expert in managing sensitive information with utmost confidentiality, showcasing decision-making abilities and a deep understanding of insurance protocols. Skilled in office administration and pharmacy records management, consistently improving service efficiency and accuracy.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Certified Pharmacy Technician
Barney’s Pharmacy
04.2021 - Current
- Trained new pharmacy technicians on proper procedures and best practices, ensuring consistent quality of service.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Completed paperwork, entering prescription and insurance or billing information into patient profiles.
- Packed bubble packs for individuals in assisted living facilities and for individuals in their own homes
- Assisted patients in Patient Assistant Program application process, helped patients with intake form and informed patients of required documentation
- Assisted in compiling Patient Assistance Program folders for individual patients
- Assisted in phone calls from Patient Assistance Program companies in reordering medication
Front Desk Receptionist
OBGYN Partners Of Augusta
11.2018 - 08.2020
- Politely welcomed arriving patients
- Verified and updated demographic and other personal information for patients.
- Removed invalid computer alerts and cleaned accounts to assure information accuracy.
- Maintained records by recording, obtaining and updating personal and financial information.
- Fielded concerns surrounding patients and care, liaising between physician and patient.
- Scheduled appointments for doctor visits and procedures using EPIC
- Scheduled, rescheduled and handled cancelled appointments for patients.
- Maintained patient databases and updated information in alignment with HIPAA protocols.
Certified Pharmacy Technician
Barney's Pharmacy At Serenity Behavioral Health
06.2016 - 11.2018
- Set up and modified patient profiles in Rx30 to include current information such as medications and insurance details.
- Verified patient data and billing information to discover and resolve erroneous bills due to system errors.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems and locating items.
- Stocked, labeled and inventoried medication to keep accurate records.
- Completed paperwork, entering prescription and insurance or billing information into patient profiles.
- Reviewed and verified customer information and insurance provider information.
- Collected co-payments or full payments from customers.
- Maintained drug inventory levels by ordering necessary medications and supplies.
- Communicated directly with doctors offices via telephone, fax, and email.
Certified Pharmacy Technician
Walgreens
07.2007 - 06.2016
- Set up and modified patient profiles in Intercom Plus to include current information such as medications and insurance details.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems and locating items.
- Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments.
- Communicated directly with doctors offices via telephone, fax, and email.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Counted, measured, and compounded medications following standard procedures.
- Communicated with prescribers to verify medication dosages, refill authorizations and patient information.
- Maintained drug inventory levels by ordering necessary medications and supplies.
Education
High School Diploma -
Cross Creek High School
Augusta, GA05.2003
Skills
- Assists in patient assistance applications
- Sensitive Information Handling
- Insurance Knowledge
- Confidentiality and HIPAA
- Efficient in billing insurance
- Pharmacy and customer records management
- FDA Drug Safety Guidelines
- Prepare bubble packs
Certification
- Certified Pharmacy Technician (CPhT)
- Licensed pharmacy technician in the state of Georgia
Timeline
Certified Pharmacy Technician
Barney’s Pharmacy
04.2021 - Current
Front Desk Receptionist
OBGYN Partners Of Augusta
11.2018 - 08.2020
Certified Pharmacy Technician
Barney's Pharmacy At Serenity Behavioral Health
06.2016 - 11.2018
Certified Pharmacy Technician
Walgreens
07.2007 - 06.2016
High School Diploma -
Cross Creek High School