Stephanie Evans

• Oversee 30 VDS employees in 9 offices locations.
• Maintain a better and more productive work atmosphere, build great relationships with my staff, and hold weekly Zoom meetings with my leads in other offices .
• Trained new employees on customer service, records, copy center, hospitality and organizing strategies.
• Use an Excel report that has been prepared to formulate entry for the end-of-month billing. Data entry includes employee work hours, overtime, copy machine meters, and employee reimbursement.
• Increased client satisfaction by building strong relationships with the client and addressing their needs promptly.
• Oversee staff schedule for full coverage in different departments when needed.
• Work on VDS employee's payroll and use Paycom software to approve PTO, adjust time and miss punches.
• Conduct interview for new hires, proformance reviews, write-ups and terminations.
• Iron Mountain request for pickups, storage and retrieval for various office locations.

• Assisted with document scanning and imaging projects to support accurate file back-up.
• Sorted and classified documents into appropriate filing systems.
• Review and prepare outgoing file transfers. Review and remove all documents not pertaining directly to the client's representation. I would also gather all the physical files and review and remove any internal production. When done review create a letter to new counsel and attach folder report.
• Creating and maintaining files according to establish policies and procedures.
• Data entry of all records into the client records management database FIT and LawTime.
• Researching, retrieving, and delivering documents and boxes as requested.
• Prepare records for offsite warehouse storage Iron Mountain. Also retrieval of boxes when requested by the client.
• Work cooperatively with various levels of legal assistance, paralegals, attorneys, partners, managing partners and administration.
• Research & problem solve issues pertains to location requested records
• Handle sensitive and /or confidential documents and information.
• Process and maintain records of mail, express delivery mail and packages. Keep record of any checks that do come in the office and deliver to the appropriate department or client.

Answered and managed incoming and outgoing emails between the client and the copy center.

• Will take request for trial prep, mail, FedEx, or any large copy production.
• Help with document binding like velo bind, comb bind, wire bind, tape bind, and put document in binders.
• Help with some IT request such as connecting to conference rooms, zoom connections and technical support.
• Maintain and cleanliness and organization of office space, include kitchens, supply rooms, and conference setups.
• Help arrange catering for meeting and help setup events for the office.
• Greet and assist clients, guests ensuing excellent customer service.
• Managed office supplies inventory, placing orders proactively to maintain optimal stock levels and reduce downtime due to lack of resources.