Stephanie Evans
Chicago,IL
Summary
Dedicated Social Worker who provides exceptional professional care and implements appropriate interventions. Utilizes variety of resources to identify unique needs and assist vulnerable populations within the Coordinated Entry System. Adept at establishing strong rapport with individuals from diverse backgrounds and assisting a vulnerable population reach goals and establish stability.
Overview
16
16
years of professional experience
Work History
Engagement Case Manager/ Housing Navigator/ RRH
Ignite Org.
Chicago, IL
05.2025 - Current
- Coordinated services with other agencies such as AllChicago and the Coordinated Entry System (CES), and other non profit community-based organizations, to provide useful benefits to clients.
- Monitored clients' progress and tracked client services using SalesForce to provide crisis interventions.
- Developed and implemented comprehensive case management plans during client intake assessments to address client needs and goals.
- Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
LevelUp Coach (Family Self Sufficiency Program)
Chicago Housing Authority
Chicago, IL
11.2022 - 01.2025
- Employed in Resident Services as a Case Manager administering a five year HUD approved Family Self Sufficiency program that was geared towards community growth and development.
- Guided participants towards successful completion in LevelUp (FSS) program, which is a program designed where CHA residents spend five years working towards goals around education, employment, financial education and coaching, and homeownership.
- Promoted various CHA programs to residents to assist with economic independence.
- Maintained regular contact with clients by calling and visiting clients homes to continue encouraged participation and providing resources as needed.
- Managed a caseload of 100 participants and successfully tracked each participants progress with systems such as TAAG.
Community & Outreach Specialist
YWCA Metropolitan Chicago
Chicago, IL
02.2018 - 11.2022
- Sustain positive relationships with a range of community leaders and develop partnerships with community organizations in order to create events and facilitate attendance at CHA FamilyWorks events and other gatherings.
- Kept resident caseloads up to date by assisting with the completion of adult and youth intakes to support development of Family Action Plans, as well as conducting home assessment visits for seniors in order to ensure safety and wellness.
- Responsible for the creation of informational materials such as flyers, posters, and the company newsletters which were distributed to residents to describe what, where, and when program services are available to them.
- Worked individually or with a team to create and host events where services were able to be leveraged in exchange for resident enrollment in FamilyWorks program.
Crossing Guard
City Of Chicago
Chicago, IL
04.2017 - 02.2018
- Instructed children to safely cross streets using crosswalk and watching traffic lights.
- Discouraged children from behaving unsafely near traffic to reduce injuries and accidents.
- Withstood adverse environmental conditions.
- Reported reckless motorists or anyone creating unsafe situations for students to school management.
Security Receptionist
Securitas
Chicago, IL
06.2010 - 01.2017
- Confirmed appointments, communicated with clients and updated client records.
- Answered inquiries and resolved or escalated issues to management personnel for problem resolution.
- Answered questions and addressed, resolved or escalated issues to management personnel to satisfy customers.
- Balanced employee availability, customer schedules and maximum load levels when scheduling appointments.
Education
Business Economics
Kennedy King College
Chicago, ILHigh School Diploma -
Chicago Vocational Career Academy
Chicago, IL06-2005
Skills
- Case management
- CPR/ AED
- Nan McKay Family Self Sufficiency Training
- Client account management (CMTS)
- Client needs assessments
- Active listening
- Problem-solving abilities
- Crisis intervention strategies
- Client advocacy
- SalesForce
Accomplishments
Presented with a resilience award for hard work on sharing resources and promoting empowerment in the community.
Timeline
Engagement Case Manager/ Housing Navigator/ RRH
Ignite Org.
05.2025 - Current
LevelUp Coach (Family Self Sufficiency Program)
Chicago Housing Authority
11.2022 - 01.2025
Community & Outreach Specialist
YWCA Metropolitan Chicago
02.2018 - 11.2022
Crossing Guard
City Of Chicago
04.2017 - 02.2018
Security Receptionist
Securitas
06.2010 - 01.2017
Business Economics
Kennedy King College
High School Diploma -
Chicago Vocational Career Academy