Stephanie Evans
Amarillo,TX
Summary
Results-driven Central Scheduler with expertise in workflow optimization, HIPAA compliance, and patient relations. Proven track record in enhancing scheduling efficiency and improving patient satisfaction through effective communication and streamlined processes.
Detail-oriented Central Scheduler with over 8 years of experience in optimizing appointment logistics and enhancing departmental communication. Skilled in managing scheduling conflicts and implementing process improvements to elevate patient care and satisfaction.
Professional scheduler with deep expertise in coordinating schedules and ensuring seamless operations. Strong focus on team collaboration and delivering results, adaptable to changing needs. Proficient in time management, communication, and problem-solving, consistently dependable and organized.
Overview
12
12
years of professional experience
Work History
Central Scheduler
NWTH Lakeview Cardiology
Amarillo, TX
04.2023 - 09.2026
- Scheduled patient appointments utilizing electronic health record systems to optimize physician availability.
- Coordinated referral processes between departments, enhancing communication and workflow efficiency.
- Managed daily scheduling conflicts, ensuring timely resolution and minimal disruption to patient care.
- Developed standardized procedures for appointment confirmations, improving patient attendance rates.
- Implemented process improvements that streamlined appointment booking, reducing wait times for patients.
- Ensured HIPAA compliance within all aspects of the central scheduler role, maintaining confidentiality of sensitive information at all times.
- Optimized scheduling efficiency by managing and coordinating appointments for multiple departments.
- Contributed to ongoing training initiatives for new schedulers, sharing best practices and providing guidance on effective techniques.
- Assisted in the development of policies and procedures for efficient scheduling practices across all departments.
- Communicated information to patients regarding requirements for appointments and test preparation.
- Enhanced communication between departments, streamlining the scheduling process and reducing errors.
- Managed high call volumes effectively through prioritization; triaging calls based on urgency and patient needs.
- Monitored appointment no-shows, implementing strategies to reduce their occurrence and minimize service disruptions.
- Maintained accurate patient records, ensuring smooth transitions between appointments and healthcare providers.
- Improved patient satisfaction by promptly addressing inquiries and resolving scheduling issues.
- Collaborated with medical staff to optimize appointment availability and accommodate urgent requests.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Maintained confidentiality of patient information to comply with HIPAA regulations and protect patient privacy.
- Managed multiple schedules and prioritized tasks to meet demands of fast-paced work environment.
- Performed various administrative tasks by filing, copying and faxing documents.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
Pacemaker Scheduler
Amarillo Heart Group
Amarillo, TX
02.2015 - 03.2023
- Coordinated patient scheduling to optimize physician time and enhance workflow efficiency.
- Managed appointment logistics using advanced scheduling software to ensure seamless operations.
- Developed standard operating procedures for patient scheduling processes, improving consistency and accuracy.
- Collaborated with clinical staff to resolve scheduling conflicts and enhance patient experience.
- Led initiatives to streamline appointment confirmations, increasing overall operational efficiency within the department.
- Reduced scheduling conflicts and ensured timely execution of tasks through proactive rescheduling and resource allocation adjustments.
- Consistently met deadlines by effectively allocating resources, tracking progress, and making necessary adjustments to schedules as needed.
- Prioritized tasks according to strategic importance, ensuring that critical project milestones were met on time.
- Implemented continuous improvement practices in scheduling processes, leading to sustained enhancements in efficiency.
- Utilized scheduling software to its full potential, enabling more accurate and efficient planning.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Increased customer service success rates by quickly resolving issues.
Education
GED -
Palo Duro High School
Amarillo, TXSkills
- Deadline oriented
- Workflow optimization
- Calendar management
- Meeting coordination
- Scheduling expertise
- HIPAA compliance
- Strong organization
- Patient confidentiality
- Patient scheduling
- Data entry
- Data entry proficiency
- Follow-up skills
- Schedule management
- Appointment coordination
- Patient relations
- File preparation
- Database maintenance
- Multi-line telephone system control
- Teamwork
- Customer service
Timeline
Central Scheduler
NWTH Lakeview Cardiology
04.2023 - 09.2026
Pacemaker Scheduler
Amarillo Heart Group
02.2015 - 03.2023
GED -
Palo Duro High School