Summary
Work History
Education
Skills
Timeline
Generic

Stephanie Eyster

AUSTIN

Summary

Accomplished business manager qualified with more than thirteen years of experience with expertise in specialty store operations. Result-oriented team leader demonstrating exceptional communication skills while using a strategic problem-solving approach. Dedicated people developer who establishes a motivational climate and fosters individual and team oriented achievements.

Work History

Professional Organizer/Owner

remedy.
Austin
2011 - 2020
  • Partnered with clients to define organization goals and formulate comprehensive strategies to meet clients' objectives for home and residential office.
  • Executed organizing strategies by engaging clients individually with a structured 7-step approach until project completion.
  • Trained clients on maintaining organized environments post-service.
  • Facilitated workshops on organization techniques and best practices for groups.

District Manager

STARBUCKS COFFEE COMPANY
Austin
2003 - 2010
  • Oversaw multi-unit portfolio of stores in the Austin area to ensure compliance with all Starbucks customer service and operational standards.
  • Mentored up to 14 store managers to achieve 30% year-over-year financial and business growth by prioritizing exceptional customer service while managing operational costs.
  • Developed internal management talent at Starbucks to meet district and regional growth needs.
    Coached and mentored three store managers to advance to district management role and over 14 assistant managers, promoting them to store manager positions.
  • Analyzed financial data for each store in the district to identify areas of opportunity and clearly communicate actionable items for improved results.
  • Facilitated human resources responsibilities to include interviewing, management training, performance review process, employee conflict resolution and addressing employee human resources violations.
  • Planned budgets based on forecasted sales figures and monitored expenses throughout the year.
  • Conducted regularly district meetings to communicate updates regarding changes in corporate policies and built district plan of action to execute new initiatives down through store level employees.

District Manager

Restoration Hardware
AUSTIN
2002 - 2003
  • Oversaw multi-unit portfolio of stores in Austin, Dallas, Houston and San Antonio to ensure compliance with Restoration Hardware's standards.
  • Supervised daily operations across seven stores through regular visits.
    Conducted assessments of customer service, financial management, and merchandise handling.
    Evaluated visual presentations and stockroom organization to enhance store performance.
    Managed inventory processes and human resources to optimize staff development.
    Delivered feedback on performance metrics to drive continuous improvement.
  • Increased District's year-end sales by 4% in 2002 and 16% in 2003.
  • Increased gross margin 2003 results by 5%
  • Improved customer service levels resulting in the #1 shop scores in the company 87.6%
  • Received DM Service Award for exceptional service results in 2002 and 2003.
  • Built people development strategy for District by recruiting and hiring open positions and providing training plans and IDPs for all management members.

District Manager

Banana Republic
Austin
1998 - 2002
  • Managed multi-unit portfolio of stores in Austin, San Antonio, and Lubbock, ensuring compliance with Banana Republic customer service and operational standards, enhancing overall customer experience.
  • Supervised the district's daily operations; specifically payroll management, merchandise handling, back room organization and inventory control to increase sales from $24 million to $35 million, driving gross margin to deliver 59% with 36% earnings
  • Established progressive growth of clientele sales volume from 2% to 12%.
  • Supervised the Texas Region's management-training program by mentoring 39 managers in five city markets creating bench strength and establishing an unprecedented 30% internal promotions rate.
  • Led visual presentation efforts to effectively convey brand message, contributing to increased sales volume.
  • Presidential Award Finalist for Banana Republic, 2000

Education

Attended Bachelor of Art Program in Economics

Rutgers University
New Brunswick, NJ
01-1989

Skills

  • Customer relations
  • Financial analysis
  • Visual merchandising
  • Operations oversight and improvement
  • Productivity improvements
  • Profitability optimization
  • Goal setting and performance metrics
  • Excellent communication
  • Team development and building
  • Training facilitation
  • Time management
  • Problem-solving
  • Leadership development
  • Compliance oversight
  • Meeting coordination

Timeline

Professional Organizer/Owner

remedy.
2011 - 2020

District Manager

STARBUCKS COFFEE COMPANY
2003 - 2010

District Manager

Restoration Hardware
2002 - 2003

District Manager

Banana Republic
1998 - 2002

Attended Bachelor of Art Program in Economics

Rutgers University

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Stephanie Eyster