Summary
Overview
Work History
Education
Timeline
Generic

STEPHANIE FAIRALL

Douglasville,GA

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

7
7
years of professional experience

Work History

Account Recovery Agent I

Liberty University
Lynchburg, VA
05.2025 - Current
  • Delivered call center support for student financial accounts and account recovery, ensuring accurate assistance.
  • Investigate and resolve account discrepancies while maintaining accuracy and attention to detail.
  • Communicate professionally with students to address account concerns, resolve disputes, and identify appropriate solutions.
  • Educated students on payment options and financial responsibility.
  • Enhanced student experience by promptly addressing concerns and providing professional support.
  • Acted as primary contact for team members, resolving questions and facilitating escalated student situations.
  • Consistently maintained productivity and quality standards while delivering courteous and efficient customer service.

Administrative Assistant / Logistics Coordinator

Southeast Coolers
Austell, GA
01.2020 - 05.2025
  • Managed incoming calls and provided administrative support to customers, vendors, and internal staff, facilitating smooth operations.
  • Scheduled customer orders and coordinated truckload dispatches to support timely deliveries.
  • Applied customer payments accurately and efficiently to accounts while maintaining accurate financial records.
  • Communicated with customers to resolve collections, outstanding balances, and payment issues, ensuring timely account management.
  • Resolved payment-related concerns through effective communication and problem-solving.
  • Prepared and processed daily, weekly, and monthly reports to support business operations.
  • Maintained organized records and coordinated multiple priorities in a fast-paced environment.
  • Assisted in managing inventory levels and ordering office supplies to maintain operational efficiency and support business needs.

Education

MBA - Human Resources Management

Liberty University
Lynchburg, VA
08-2026

Bachelor of Science - Business Administration

Liberty University
Lynchburg, VA
03-2026

Timeline

Account Recovery Agent I

Liberty University
05.2025 - Current

Administrative Assistant / Logistics Coordinator

Southeast Coolers
01.2020 - 05.2025

MBA - Human Resources Management

Liberty University

Bachelor of Science - Business Administration

Liberty University

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STEPHANIE FAIRALL