Summary
Overview
Work History
Education
Skills
Certification
WORKAUTHORIZATION
Timeline
Generic

Stephanie Fairley

MS

Summary

Results-driven and licensed insurance agent with a proven track record in promoting insurance products and policy upgrades to diverse demographics. Consistently exceeds targets for customer acquisition, retention, and growth. Dedicated to assisting clients in protecting their assets and mitigating risks. Possesses a thorough understanding of diverse insurance products and accepted applications, carefully reviewing client needs and drafting policies that align with their financial and lifestyle preferences. Demonstrates professionalism through strengths in customer service, time management, and trend tracking. Excels at troubleshooting problems and building successful solutions. A strong verbal and written communicator with a background in cultivating positive relationships and exceeding goals. Seeking an opportunity to expand skills and contribute to company success. Known for being hardworking, ethical, and detail-oriented, this reliable candidate is ready to take on challenges using problem-solving and task prioritization skills to help the team succeed.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Chat/ Voice Licensed Insurance Agent

Concentrix
Newark, CA, United States
12.2022 - 12.2024
  • Chat agent Role: Utilized appropriate methods and tools to deliver accurate, valid, and comprehensive information.
  • Documented client activities, transactions, and policy adjustments accurately in company databases.
  • Provided education on policy particulars, highlighting exclusions and areas lacking coverage.
  • Secured binder coverage from insurers by submitting completed application forms.
  • Configured client policies, computed premiums and determined payment options.

At Home Advisor

Kelly Services
Troy, MI
01.2018 - 03.2020
  • Provide the Customer with additional support, scheduling commitment calls if the customer issue wasn't able to resolved
  • Promoted to Senior Advisor- Assisting the customer after escalation
  • Resolved escalated customer concerns promptly.
  • Kept comprehensive logs of everyday support tasks and their solutions.

Customer Service Agent

Sitel Group Work @Home Solutions
Miami, FL
10.2017 - 01.2018
  • Logged call details meticulously while delivering exceptional customer service.
  • Showcased ability to handle various responsibilities concurrently.
  • Addressed inquiries, payment processing and service requests of customers.

Temporary Sales Associate

JCPenney Corporation Inc.
Hattiesburg, MS
11.2016 - 01.2017
  • Resolved customer concerns using strong communication and conflict management skills
  • Processed payments quickly to keep customer flow moving
  • Adapted to changing priorities and unexpected situations with calm demeanor
  • Actively listened to customer concerns, addressing issues promptly and professionally

Education

Bachelor's degree - Interdisciplinary Studies

Jackson State University
MS
08.2008

Skills

  • Microsoft Word
  • Microsoft Excel
  • Time Management Abilities
  • Ethical Conduct
  • Conflict Resolution
  • Customer Relationship Management
  • Multitasking Capabilities
  • Empathy and Compassion

Certification

Property & Casualty License

WORKAUTHORIZATION

Authorized to work in the US for any employer

Timeline

Chat/ Voice Licensed Insurance Agent

Concentrix
12.2022 - 12.2024

At Home Advisor

Kelly Services
01.2018 - 03.2020

Customer Service Agent

Sitel Group Work @Home Solutions
10.2017 - 01.2018

Temporary Sales Associate

JCPenney Corporation Inc.
11.2016 - 01.2017

Bachelor's degree - Interdisciplinary Studies

Jackson State University
Stephanie Fairley