Stephanie Faison
brooklyn,NY
Summary
Proven track record in customer service and critical thinking, demonstrated at Home Depot and other notable companies. Excelled in high-stress situations, enhancing customer loyalty and operational efficiency. Skilled in data entry and active listening, I significantly improved customer satisfaction and business outcomes.
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Home Depot
03.2022 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Sales Associate
Burlington Coat Factory Distribution Center
08.2019 - 11.2020
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Home Health Aide
Los Angeles Home Health Care Agency Inc
04.2013 - 06.2017
- Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Assisted clients with daily living activities, enhancing their independence and quality of life.
- Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
Customer Service Associate
Target Corporation
07.2015 - 05.2017
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Education
Associate of Science - Central Sterile Processing Technician
Swedish Institute College of Health And Science
151 W 26th St, New York, NY 1000112-2024
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Relationship building
- Call center experience
- Client relations
- Patient care
- Personal hygiene assistance
- Housekeeping
- First aid and safety
- Patient transportation
Certification
High School Diploma -2008
Timeline
Customer Service Representative
Home Depot
03.2022 - Current
Sales Associate
Burlington Coat Factory Distribution Center
08.2019 - 11.2020
Customer Service Associate
Target Corporation
07.2015 - 05.2017
Home Health Aide
Los Angeles Home Health Care Agency Inc
04.2013 - 06.2017
Associate of Science - Central Sterile Processing Technician
Swedish Institute College of Health And Science
Similar Profiles
SARAH MOREIRASARAH MOREIRA
District Hire Specialist Recruiter at HOME DEPOT POSITIONS, The Home DepotDistrict Hire Specialist Recruiter at HOME DEPOT POSITIONS, The Home Depot
Carmen MonterrosasCarmen Monterrosas
OVERNIGHT STOCKER AND RECEIVER at Home Depot/Lowes Home ImprovementOVERNIGHT STOCKER AND RECEIVER at Home Depot/Lowes Home Improvement
DeMarius Holmes Jr.DeMarius Holmes Jr.
Order Fulfillment Associate. Family Business Work at Home Depot. Holmes Home Repair LLCOrder Fulfillment Associate. Family Business Work at Home Depot. Holmes Home Repair LLC
Jerimy SmithJerimy Smith
HDIS Senior Design Consultant at Home Depot Home ServicesHDIS Senior Design Consultant at Home Depot Home Services
Roberto J. De LunaRoberto J. De Luna
Creative Director at Noah Fecks StudioCreative Director at Noah Fecks Studio