Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Stephanie Flores

The Bronx,NY

Summary

Enthusiastic and motivated individual passionate about customer service. Team player works well both independently and within team settings to achieve goals. Skilled communicator and problem solver committed to creating positive customer experiences.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Pharmacy Technician

WellCare Pharmacy
04.2023 - 08.2023
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
  • Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Counted and labeled prescriptions with correct item and quantity.
  • Managed opening and closing duties for pharmacy.

Intake Specialist/Customer Service

Erra Surgical Supplies
10.2021 - 02.2023
  • Completed administrative patient intakes with case histories, insurance information and mandated forms.
  • Collected, organized, and and entered patient data into Brightree portal.
  • Confirmed insurance and verifying patients eligibility and benefits.
  • Obtained payments from patients and scanned identification and insurance cards.
  • Assisted with medical coding and billing tasks.
  • Performed various administrative tasks by filing, copying and faxing documents.
  • Processed DME orders.

Assistant Store Manager

Metro By T-Mobile
10.2011 - 09.2021
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Offered each customer top-notch, personal service to boost sales and customer satisfaction.
  • Accepted and processed payments and purchases for new equipment using POS system.
  • Kept customers and other employees up-to-date on latest devices and technology by performing frequent product demonstrations.

Education

High School Diploma -

Keystone National High School
Miami, FL

Associate of Applied Science - Health Information Technology

DeVry University
New York, NY

Skills

  • Calm and Professional Under Pressure
  • Critical Thinking Skills
  • Organizational Skills
  • Exceptional interpersonal skills
  • Front Desk Operations
  • Insurance Verification
  • EMR/EHR
  • eClinicalWorks Software Proficiency
  • Brightree Software Proficiency
  • Patient Health Information Access
  • MS Office Proficiency
  • Diagnostic Codes
  • Procedural Codes
  • Drug Storage Procedures
  • ICD-10 (International Classification of Disease Systems)
  • HIPAA Guidelines
  • Preparing Bubble Packs
  • Supporting Pharmacy Operations
  • Data Entry
  • Labeling Prescriptions

Certification

  • HIPAA Compliance Certification

Languages

English
Native or Bilingual
Spanish
Native or Bilingual
Portuguese
Limited Working

Timeline

Pharmacy Technician

WellCare Pharmacy
04.2023 - 08.2023

Intake Specialist/Customer Service

Erra Surgical Supplies
10.2021 - 02.2023

Assistant Store Manager

Metro By T-Mobile
10.2011 - 09.2021

High School Diploma -

Keystone National High School

Associate of Applied Science - Health Information Technology

DeVry University

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Stephanie Flores