Stephanie Flores Franqui
Orlando,FL
Summary
Assistant Property Manager skilled in enhancing tenant satisfaction and retention through effective communication and streamlined processes. Proven ability to train employees and implement marketing strategies, resulting in reduced vacancy rates. Bilingual and a fast learner, committed to delivering exceptional customer service and achieving operational excellence.
Overview
8
8
years of professional experience
Work History
Assistant Property Manager
ZRS Management
Orlando, FL
01.2025 - Current
- Coordinated tenant communications to enhance resident satisfaction and retention rates.
- Assisted in lease administration, ensuring compliance with property policies and procedures.
- Streamlined maintenance request processes to improve response times and service quality.
- Developed marketing strategies to attract potential tenants and reduce vacancy rates effectively.
- Followed up on delinquent tenants and coordinated collection procedures.
- Coordinated move-ins and move-outs, ensuring smooth transitions for both tenants and property management team.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
- Processed applications efficiently by conducting thorough background checks and verifying references to select qualified tenants.
- Showed apartments to potential tenants and answered questions regarding community.
- Trained new hires on company policies, procedures, software applications and industry best practices-leading them towards successful job performance.
Leasing Consultant
RMR Residential
Orlando, FL
06.2023 - 01.2025
- Conducted property tours, highlighting features and benefits to prospective tenants.
- Provided exceptional customer service, addressing inquiries in a timely manner to maintain positive relationships with tenants.
- Ensured compliance with fair housing laws, keeping detailed records of all tenant interactions and transactions.
- Distributed and followed up on tenant renewal notices.
- Improved online property listings with high-quality photos and detailed descriptions, attracting more prospective tenants.
Administrative Assistant
Frank Gay Services
Winter Park, FL
04.2022 - 06.2023
- Facilitated communication between departments, promoting collaboration and information flow.
- Organized company events and meetings, enhancing team engagement and morale through effective planning.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Assisted in preparing reports, presentations, and other essential documentation.
Shift Manager
Wawa
Orlando, FL
05.2018 - 03.2022
- Trained and mentored staff on best practices for sales techniques and customer engagement.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Enhanced store performance by conducting regular audits of compliance with company policies and procedures.
Education
High School Diploma -
Colonial High School
Orlando, FLSkills
- Bilingual
- Multitasker
- Fast Learner
- Team Leading
- Customer service focus
- Employee training
Languages
English
Spanish
Timeline
Assistant Property Manager
ZRS Management
01.2025 - Current
Leasing Consultant
RMR Residential
06.2023 - 01.2025
Administrative Assistant
Frank Gay Services
04.2022 - 06.2023
Shift Manager
Wawa
05.2018 - 03.2022
High School Diploma -
Colonial High School