Open To Work
Zoraida McMorris
Honolulu,HI
Work Preference
Summary
Experienced, dynamic and bilingual entrepreneur seeking to bring my organizational expertise to a growing company. Significant background in management, sales, customer relations, and risk management. Remarkable ability to work well under pressure. Detail oriented, disciplined, organized, responsible, persuasive, and committed professional.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Assistant Property Manager
Waikiki Whale Watcher
10.2023 - Current
- Responsibilities
- Inspect property conditions and coordinate maintenance activities
- Manage budgets, accounts, rent collections and tenant notices
- Create and distribute marketing materials to attract new tenants
- Maintain organized and updated resident files and records
- Report any problems or issues to the property manager.
- Processing check-in / check-out.
- 60 Hours Hawaii Real Estate Commission School Completion Certificate
Cleaning Service
Self employee
10.2023 - Current
- Cleaned and returned vacant rooms to occupant-ready status. Emptied and cleaned all waste receptacles. Swept and damp-mopped private stairways and hallways. Stripped all beds and laundered all linen and towels used by outgoing guests.
Administrative Assistant
Moiliili Community Center
10.2022 - 11.2023
- Managing correspondence, typing, developing and maintaining filing systems, assisting the Program Director to manage & oversee various childcare programs for elementary-aged, timesheets & scheduling. Dependability & flexibility, Highly organized & ability to keep track of multiple deadlines;
- Monthly report
- DHS forms
- Hiring process
- Scheduling
- Teams
- Computer knowledge (MS Word, MS Excel, e-mail, internet, etc.)
Sales Associate
Moana's Hawaii Hilton Hawaiian village
03.2022 - 10.2022
- Retail products organizations.
- Cash and point of sales reconciliation.
- Product inventory tracking. Cash register management.
- Open and closure of retail space. Customer experience management and English and Spanish.
Financial Assistant and Admissions Counselor
Atlantic International University
11.2019 - 05.2021
- Supervised a team of 20 junior counselors both in-person and remotely to provide high level customer support to students and clients.
- Respond to student inquiries via online ticketing system utilizing technical support on university platform. Managed daily call log of over 100 customer care inquiries. Tracked and posted payments via credit card, PayPal, and Western Union to ensure compliance with
- GAAP. Trained junior admissions counselors in sales techniques including motivational communication. Ensure junior admissions counselors follow all university policies and procedures.
Owner and Tax Preparation Specialist
Community Income Tax
01.2012 - 12.2020
- Created and managed tax preparation business in Jacksonville, FL primarily filling needs of the minority community. Interfaced with clients to provide customized tax solutions. Supervised junior tax preparers and processed both personal and commercial taxes.
- Managed business finances, grew business presence in local community, and delegated responsibilities amongst staff.
Concierge Professional
Mandara Spa at Hilton Hawaiian Village, Waikiki Resort
07.2019 - 10.2019
- Provided personalized solutions to hotel guests regarding usage of activities and facilities. Acted as primary point of reference for guests to maximize customer experience. Confirmed reservations and assisted guests with check-in and check-out procedures.
- Processed payments via cash, debit, and credit card.
Retail Sales Specialist
Desigual Ala Moana Center
09.2017 - 07.2019
- Specialized in creating optimal customer experience and maximizing company sales. Engaged in cash and point of sales reconciliation, product inventory tracking, general office duties, cash register management, and retail displays.
Retail Sales Specialist
OndadeMar
08.2017 - 11.2017
- Specialized in creating optimal customer experience and maximizing company sales. Consulted with customers in English and
- Spanish. Engaged in cash and point of sales reconciliation, product inventory tracking, general office duties, cash register management, and retail displays.
Tax Preparation Specialist
Express Tax of Florida
01.2008 - 12.2011
- Created and maintained financial records including sensitive client information. Interfaced with customers to provide custom tax solutions. Prepared and processed personal and commercial taxes, including complex IRS code issues. Instructed and advised clients on proper government procedures and processes. Handled multiple phone lines to communicate high level concepts to both English and Spanish clients.
Daycare Teacher
Timuquana DayCare
09.2007 - 01.2008
- Developed lesson plans that promoted the social and intellectual development of students. Supervised other assistant teachers in ensuring education, cleanliness, and student experience standards were met. Maintained accurate records pertaining to students.
Education
High school diploma/ associate degree - undefined
Skills
- Customer service
- Microsoft Word
- Bilingual
- Property Management
- Negotiation
- Time management
- B2B sales
Certification
CPR Certification
Timeline
Assistant Property Manager
Waikiki Whale Watcher
10.2023 - Current
Cleaning Service
Self employee
10.2023 - Current
Administrative Assistant
Moiliili Community Center
10.2022 - 11.2023
Sales Associate
Moana's Hawaii Hilton Hawaiian village
03.2022 - 10.2022
Financial Assistant and Admissions Counselor
Atlantic International University
11.2019 - 05.2021
Concierge Professional
Mandara Spa at Hilton Hawaiian Village, Waikiki Resort
07.2019 - 10.2019
Retail Sales Specialist
Desigual Ala Moana Center
09.2017 - 07.2019
Retail Sales Specialist
OndadeMar
08.2017 - 11.2017
Owner and Tax Preparation Specialist
Community Income Tax
01.2012 - 12.2020
Tax Preparation Specialist
Express Tax of Florida
01.2008 - 12.2011
Daycare Teacher
Timuquana DayCare
09.2007 - 01.2008