Stephanie Fox
Maximus Federal Services
609 Emerald Drive,,Mt Sterling
Summary
Dynamic Supervisor with a proven track record at Maximus Federal Services, excelling in staff management and process improvement. Enhanced operational efficiency through strategic workflow coordination and effective training. Committed to fostering team development and achieving high performance, resulting in improved service delivery and customer satisfaction.
Work History
Supervisor
- Supervised team performance, ensuring adherence to operational standards and protocols.
- Implemented process improvements that enhanced workflow efficiency across departments.
- Trained new staff on best practices and compliance with organizational policies.
- Coordinated scheduling to optimize resource allocation and minimize downtime.
- Monitored key performance indicators to identify areas for improvement in service delivery.
Supervisor
- Supervised daily operations to ensure compliance with organizational policies and procedures.
- Trained and mentored team members to enhance performance and productivity.
- Implemented process improvements that increased operational efficiency and service delivery.
- Coordinated workflow among staff to achieve timely completion of projects and tasks.
Customer Service Representative
- Assisted customers with inquiries, providing accurate information and resolving issues efficiently.
- Utilized CRM software to track customer interactions and manage service requests effectively.
- Collaborated with team members to enhance service delivery and improve customer satisfaction ratings.
- Adapted quickly to changing policies, ensuring compliance during customer interactions.
Education
High School Diploma
Skills
Training and mentoring
Goal oriented
Staff management
Customer service
Employee motivation
Decision-making
Complex Problem-solving
Staff development
Staff discipline
Team building
Operations management
Processes and procedures
Process monitoring and improvement
Relationship building
Schedule development
Conflict resolution
Expectation setting
Coaching and mentoring
Payroll processing
Workflow management
Performance management
Timeline
Supervisor
Maximus Federal Services
2025 - 2026Read More
Supervisor
PEARL Interactive
2021 - 2025Read More
Customer Service Representative
Pearl Interactive Network
2019 - 2021Read More
George Rogers Clark HS
High School Diploma
Read More