Michael Aglialoro
Queens,United States
Summary
Strategic Account Executive with proven success increasing sales and revenue through developing loyal account relationships. Articulate communicator with exceptional negotiation skills. Known for understanding customer needs and delivering effective solutions.
Overview
18
18
years of professional experience
Work History
Business Account Executive
Charter Communications Inc
New York, NY
05.2024 - Current
- Developed and maintained relationships with key clients to ensure customer satisfaction.
- Identified potential new customers through research of industry trends and competitive analysis.
- Advised customers on best practices regarding product usage or maintenance procedures.
- Managed accounts by providing ongoing technical support after the sale was completed.
- Collaborated with cross-functional teams such as finance, operations, legal, and marketing to identify new opportunities for growth.
- Maintained accurate records of all sales activities using CRM software systems.
- Provided timely customer service support to resolve any issues quickly and efficiently.
- Developed and implemented a comprehensive sales plan to increase revenue in assigned territory.
- Provided exceptional customer service by responding promptly to inquiries and resolving issues quickly.
- Cultivated relationships with key decision makers through regular client visits and follow-up calls.
- Listened to customer needs to identify and recommend best products and services.
Account Executive
Aramark Uniform Services
New York, NY
02.2023 - 05.2024
- Utilized CRM (Salesforce) to collect, organize and manage sales data and customer information.
- Developed sales pipeline by cold-calling, canvassing and obtaining referrals.
- Used consultative sales strategies to effectively overcome client objections and maximize sales activity.
- Prepared sales presentations or proposals to explain product specifications or applications.
- Identified customer needs by asking questions and advising on best solutions.
- Resolved customer complaints by offering creative solutions and incentives.
- Collaborated with key decision makers to identify opportunities and develop ideas to deliver sales results.
Sanitation Worker
Department or Sanitation New York
New York, NY
09.2018 - 02.2022
- Followed sanitation schedule and documented cleaning activities.
- Utilized Personal Protective Equipment (PPE) correctly.
- Complied with company policies regarding safe storage of chemicals.
- Handled and stored hazardous chemicals safely to prevent injury or illness.
- Set up Snow Removal equipment for next day's operations.
Mortgage Loan Originator
Washington Equities Mortgage Corp.
East Rockaway, NY
05.2013 - 09.2018
- Pre-Approved loans that met specifications.
- Met with applicants to obtain information for loan applications and answer questions about processes.
- Cultivated partnerships with individuals and firms to better promote products meeting customers' needs.
- Identified valuable solutions for customers with credit problems.
- Met with applicants to obtain information to streamline loan application process, fielding questions regarding steps.
- Submitted applications to credit analysts.
- Compiled applications and paperwork and double-checked for accuracy.
- Reviewed credit histories from applicants and determined feasibility of granting requested loans.
- Assessed feasibility of loan approval by reviewing financial histories, available credit and current employment.
- Helped customers make decisions about loans and lines of credit based on availability, terms and benefits.
- Analyzed applicant financial and credit status, evaluating assets and risk to determine loan feasibility.
Mortgage Loan Officer
Bank of America Home Loans
New York, NY
01.2011 - 04.2013
- Originated loans and assisted senior-level credit officers with complex loan applications.
- Spent ample time with each applicant to break down complex information into terms that easy to understand.
- Identified valuable solutions for customers with credit problems.
- Reviewed credit histories from applicants and determined feasibility of granting requested loans.
- Assessed feasibility of loan approval by reviewing financial histories, available credit and current employment.
- Met with applicants to obtain information to streamline loan application process, fielding questions regarding steps.
- Analyzed applicant financial and credit status, evaluating assets and risk to determine loan feasibility.
- Cultivated partnerships with individuals and firms to better promote products meeting customers' needs.
- Helped customers make decisions about loans and lines of credit based on availability, terms and benefits.
Mortgage Loan Officer
Union America Mortgage
Mineola, NY
04.2007 - 12.2010
- Submitted applications to credit analysts.
- Complied applications and paperwork and double-checked for accuracy.
- Approved loans that met specifications.
- Monitored loan serving agreements and loan covenants to ensure compliance.
Education
Bachelor of Science - Business Administration And Management
St. Francis College
Brooklyn, NY08.2006
Skills
- Business Growth Opportunities
- Customer Relationships
- Account Management
- Sales Strategies Implementation
- Negotiation Skills
- Managing Client Relationships
- Account Planning
- Pipeline Management
- Strong Presentation Skills
- Sales Expertise
- Lead Development
Timeline
Business Account Executive
Charter Communications Inc
05.2024 - Current
Account Executive
Aramark Uniform Services
02.2023 - 05.2024
Sanitation Worker
Department or Sanitation New York
09.2018 - 02.2022
Mortgage Loan Originator
Washington Equities Mortgage Corp.
05.2013 - 09.2018
Mortgage Loan Officer
Bank of America Home Loans
01.2011 - 04.2013
Mortgage Loan Officer
Union America Mortgage
04.2007 - 12.2010
Bachelor of Science - Business Administration And Management
St. Francis College
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