Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

STEPHANIE FREEMAN

JACKSONVILLE,Florida

Summary

Healthcare professional with a decade of experience and three years in leadership roles, adept at orchestrating patient care programs for efficiency and excellence. Proven expertise in resolving inquiries, addressing concerns, and fostering a patient-centered approach. Proficient in adhering to industry standards, driving team collaboration, and delivering high-quality service.

Overview

11
11
years of professional experience

Work History

Patient Care Coordinator

Kasraeian Urology
07.2022 - Current
  • Strategically schedule evaluations and procedures, optimizing patient care and minimizing wait times
  • Foster strong patient relationships through effective communication, ensuring high standard of care and crafting personalized care plans.
  • Thoroughly complete insurance verifications and meticulously handle claim forms, guaranteeing accurate patient intake and processing.
  • Skillfully liaise with patients, medical professionals, and staff members to assess medical charts and facilitate open communication, nurturing patient confidence and engagement
  • Expertly troubleshoot and resolve intricate customer service issues, resulting in enhanced patient and family experiences
  • Efficiently receive, organize, and route care team messages and documents, ensuring smooth workflow
  • Cultivate robust professional network by fostering relationships with physicians and colleagues, enhancing collaborative efforts and patient outcomes.

Lead Medical Assistant

Baptist Neurology Beaches
03.2018 - 06.2022
  • Successfully managed operations of high-volume practice, overseeing scheduling for new patients, EEG, and NCV/EMG procedures.
  • Delegated customer service tasks and requests-for-information to appropriate team members, enhancing efficiency and patient satisfaction.
  • Demonstrated proficiency in diverse administrative tasks, including prior authorizations, insurance knowledge, and provider credentialing, contributing to streamlined operations.
  • Efficiently managed office inventory by skillfully restocking supplies and meticulously submitting purchase orders, ensuring seamless daily operations.
  • Monitored calendars and skillfully scheduled appointments, considering availability and workload constraints.
  • Conducted insurance verification, pre-certification, and pre-authorization processes, ensuring proper billing procedures.

Childcare Provider/ Cook/Administration

Kindercare Learning Center
03.2017 - 03.2018
  • Managing and implementing classroom curriculum.
  • Transporting children to and from school.
  • Preparing and serving lunch to as many as 100 children.
  • Assisting parents with issues and concerns.

Mental Health Associate

Wekiva Springs Center
03.2016 - 10.2016
  • Working alongside nurses and Physicians to help treat mental illness and rehab patients.
  • Very fast paced environment, always ensuring safety of all patients and staff.
  • Assisting Physicians with updated pertinent information about all patients in care.
  • Utilizing critical thinking skills often to ensure safety of everyone.

Office Manager

Med-Care MD, Ananthy
01.2013 - 10.2015
  • Created, maintained and updated filing systems for paper and electronic documents.
  • Updated reports, managed accounts, and generated reports for company database.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Managed office operations while scheduling appointments for department managers.

Education

Bachelor of Science - Health Administration

Florida State College At Jacksonville
Jacksonville, FL
06.2024

Associate of Science - Medical Assisting

Keiser University
Jacksonville, FL
11.2012

Skills

  • Technical Skills: Excel, MS Outlook, EHR
  • Administrative: Calendar management, appointment scheduling, clerical support
  • Communication: Verbal and written communication, customer service, patient relations
  • Problem-Solving: Issue resolution, self-motivation, adaptability
  • Leadership: Team collaboration, attention to detail, HIPAA compliance

Additional Information

Community Volunteer 2016-2023: Mandarin Sports Association Board Member

  • Led initiatives to enhance community engagement and sports programs.
  • Collaborated with diverse stakeholders to ensure successful events and activities.

Timeline

Patient Care Coordinator

Kasraeian Urology
07.2022 - Current

Lead Medical Assistant

Baptist Neurology Beaches
03.2018 - 06.2022

Childcare Provider/ Cook/Administration

Kindercare Learning Center
03.2017 - 03.2018

Mental Health Associate

Wekiva Springs Center
03.2016 - 10.2016

Office Manager

Med-Care MD, Ananthy
01.2013 - 10.2015

Bachelor of Science - Health Administration

Florida State College At Jacksonville

Associate of Science - Medical Assisting

Keiser University

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STEPHANIE FREEMAN