Stephanie Gaines
Temple,Texas
Summary
Dedicated and experienced Credit Union professional with over 30 years of experience in financial services, including teller operations, payment processing, team leadership, and member service. Proven ability to supervise and develop employees, improve daily operations, and ensure transactions are processed accurately and in compliance with policies and procedures.
Experienced in ACH deposits, wire transfers, payment processing, General Ledger balancing, returned checks, VCC disputes, cash operations, audits, and researching transaction discrepancies. Strong problem-solving and communication skills with the ability to work effectively with branches, Finance, Compliance, and management to resolve complex issues.
Recognized for strong attention to detail, accountability, leadership, and commitment to providing exceptional member service. Skilled at training and mentoring employees, managing branch operations, supporting performance goals, and creating a positive team environment.
Overview
35
35
years of professional experience
Work History
Teller Supervisor
Texell Credit Union
Temple, Tx
10.2021 - Current
- Supervised and coached teller staff to enhance service delivery and transaction accuracy.
- Ensure excellent member service and accurate transactions.
- Oversee daily cash handling, balancing, vault, and coin operations.
- Monitored teller performance and referral metrics to ensure high standards in transaction accuracy.
- Provide coaching to help employees meet goals and grow professionally.
- Train tellers on cash handling, check approvals, and procedures.
- Conduct audits to verify accuracy of financial records and identify discrepancies. and research cash, ATM, and posting discrepancies.
- Work with Finance and Compliance to resolve operational issues.
- Assist with scheduling, staffing, interviews, and branch operations.
Payment System Associate
Texell Federal Credit Union
11.1996 - 10.2021
- Process ACH deposits, wires, and member payments accurately and efficiently.
- Balanced and maintained General Ledger accounts to ensure accurate financial reporting.
- Processed and researched returned checks and payment discrepancies to minimize member impact.
- Work with branches and internal departments to resolve payment issues.
- Handle VCC disputes and assist with resolution.
- Collaborated with branches and internal departments to resolve payment issues, enhancing member satisfaction.
- Balance and maintain General Ledger accounts.
Sales Associate
Weiner's
06.1991 - 05.1995
- Delivered exceptional service to enhance customer satisfaction during store visits.
- Assisted with receiving inventory and processing returns.
- Managed cash till operations, restocked merchandise, and handled daily deposits for the manager at the local bank.
- Helped receive and organize inventory shipments and processing returns.
Senior Teller
Texell Federal Credit Union
05.1995 - 11.1996
- Oversee tellers performing routine transactions and assist with more complex tasks and workloads.
- Managed and balanced cash drawers as well as the vault and ordered money for all the branches and ATMs.
- Researched cash shortage and overage issues, provided feedback through evaluations, and trained new tellers across branches to ensure operational consistency.
- Project schedules for staff appropriately for work volume and company requirements minimizing overtime.
Education
High School Diploma -
Temple High School
Temple, TexasSkills
- Cash Management
- ACH processing
- Ledger balancing
- Payment Processing
- Check processing
- Dispute resolution
- Financial Auditing
- Risk compliance
- Team leadership
- Employee training
- Staff scheduling
- Analytical Problem Solving
- Attention to Detail
- Communication & Teamwork
- Member Service
Timeline
Teller Supervisor
Texell Credit Union
10.2021 - Current
Payment System Associate
Texell Federal Credit Union
11.1996 - 10.2021
Senior Teller
Texell Federal Credit Union
05.1995 - 11.1996
Sales Associate
Weiner's
06.1991 - 05.1995
High School Diploma -
Temple High School