Stephanie Gholston
Delray Beach,FL
Summary
Dynamic Assistant Manager at Murphy USA with a proven track record in enhancing customer satisfaction and optimizing retail operations. Skilled in team leadership and conflict resolution, I successfully implemented inventory management processes, resulting in improved stock levels and reduced discrepancies. Committed to fostering a positive work environment and achieving operational excellence.
Overview
2027
2027
years of professional experience
Work History
Assistant Manager
Murphy USA
- Coordinated daily operations to enhance customer service and ensure smooth store functionality.
- Assisted in training new staff on operational procedures and safety protocols.
- Implemented inventory management processes to maintain optimal stock levels.
- Monitored cash handling practices to ensure accuracy and compliance with company policies.
- Resolved customer inquiries and complaints, enhancing overall satisfaction and loyalty.
- Analyzed sales data to identify trends and recommend improvements in product offerings.
- Led team meetings to communicate goals, performance updates, and operational changes effectively.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Generated repeat business through exceptional customer service.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
Meat Clerk
Publix
Delray Beach, FL
12.2018 - Current
- Processed customer orders efficiently, ensuring timely service and product availability.
- Maintained cleanliness and organization of meat display cases to uphold hygiene standards.
- Assisted customers with product selection, providing knowledgeable recommendations on meats.
- Operated packaging machinery to prepare products for sale while maintaining quality control.
- Collaborated with team members to restock inventory and manage product rotation effectively.
- Monitored product expiration dates, reducing waste through diligent inventory management.
- Implemented best practices for meat handling and preparation, enhancing food safety compliance.
- Collaborated with team members to achieve a well-stocked, clean, and organized work environment.
- Kept meat cases fully stocked, clean and properly labeled to allow customers to find products quickly.
- Prepared and packaged meat products by cutting and grinding meat to customer specifications.
- Maintained sanitation standards within the department by adhering to strict cleaning procedures and guidelines.
- Used strong communication skills to address customer inquiries or concerns promptly and professionally.
- Worked closely with supervisors to address any discrepancies found in inventory counts or order fulfillment processes immediately.
- Gained knowledge of different meats to answer customer questions and suggest best cuts for various dishes.
- Maintained excellent levels of food safety by frequently checking product dates and temperatures.
- Ensured freshness of products by monitoring inventory levels and maintaining proper storage conditions.
- Rotated products to sell before expiration dates, prevent waste and keep food safety in check.
- Restocked products based on available inventories and customer demands.
- Used proper sanitation and food safety techniques to prevent food contamination and illness.
- Utilized problem-solving skills when faced with equipment malfunctions or other unexpected challenges within the department operations effectively.
Cashier
Bed Bath & Beyond
Delray Beach, FL
10.2017 - 09.2018
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Assisted customers with product inquiries, enhancing overall shopping experience.
- Maintained clean and organized checkout area to optimize workflow.
- Collaborated with team members to ensure smooth store operations during peak hours.
- Handled cash and credit transactions, ensuring adherence to company policies.
- Resolved customer complaints promptly to foster positive relationships and loyalty.
- Supported inventory management by restocking shelves and monitoring product levels.
- Participated in training new cashiers on procedures and customer service standards.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Cashier
Christmas Tree Shops
Deer Park, NY
06.2012 - 10.2016
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Addressed customer needs and made product recommendations to increase sales.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
Security Officer
Peace Security
Bohemia, NY
10.2006 - 07.2011
- Monitored premises to prevent unauthorized access and ensure safety of personnel and property.
- Conducted routine patrols of assigned areas to identify potential security risks and hazards.
- Responded swiftly to incidents, ensuring effective resolution while maintaining calm environment.
- Collaborated with local law enforcement during emergencies to enhance incident response efforts.
- Implemented security protocols, enhancing overall safety procedures for staff and visitors.
- Trained new security personnel on operational procedures and emergency response protocols.
- Utilized surveillance systems to monitor activities, documenting incidents for further investigation.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Checked and verified photo identification prior to granting facility access.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Reported suspicious activities and persons to law enforcement.
Bus Driver
Suffolk Transportation Service Inc.
Bay Shore, NY
01.2008 - 11.2010
- Operated buses safely while adhering to traffic regulations and company policies.
- Conducted pre-trip inspections to ensure vehicle safety and functionality.
- Assisted passengers with boarding and disembarking, ensuring a smooth experience.
- Maintained accurate records of routes, mileage, and passenger counts daily.
- Communicated effectively with dispatch to report delays or incidents promptly.
- Provided exceptional customer service by addressing passenger inquiries and concerns.
- Implemented strategies to enhance route efficiency and reduce delays consistently.
- Kept bus interiors clean and tidy to provide comfortable passenger environments.
- Completed pre- and post-trip bus inspections for safe passenger transportation.
- Maintained a clean and sanitary bus interior by regularly inspecting for cleanliness, removing trash, and reporting necessary repairs to management.
- Operated bus and navigation equipment in alignment with company safety, DOT, and local traffic standards and regulations.
- Adhered to scheduled routes and accomplished timely drop-offs and pick-ups to comply with preset route criteria.
- Transported passengers safely along prescribed routes according to tight schedules.
- Conducted pre-trip inspections of bus for safe operation.
Bus Driver
We Transport Inc
Bay Shore, NY
02.2000 - 09.2010
- Trained new drivers on operational procedures and safety protocols effectively.
- Acted calmly, productively and professionally under pressure for helpful emergency response.
- Ensured timely arrivals and departures by strictly adhering to schedules and effectively managing unforeseen circumstances.
- Communicated regularly with central dispatch teams to report delays and route changes.
- Assisted passengers with disabilities, ensuring safe boarding, comfortable travel, and proper disembarking procedures were followed.
- Performed bus driving duties while keeping student safety in mind to maintain good safety record.
- Navigated challenging weather conditions safely while keeping passengers informed of potential delays due to hazardous road situations.
- Assisted passengers with disabilities and other physical issues in boarding and exiting bus to promote passenger safety.
- Enhanced passenger safety by conducting thorough pre-trip inspections and maintaining a clean bus environment.
- Received excellent customer reviews for friendly, punctual transport services.
- Kept accurate records of daily logs, incident reports, maintenance checklists, and fuel consumption data for company reference.
- Promoted positive rider experience by providing courteous, attentive service and addressing customer concerns promptly.
- Maintained open communication lines with dispatchers to report any delays, accidents or emergencies encountered while on the road.
- Developed strong rapport with regular passengers by providing friendly service, remembering names, engaging in conversations when appropriate.
- Retained bus system, route and stop knowledge for informative customer advice.
- Remained current on local traffic regulations and attended regular training sessions to maintain up-to-date knowledge of industry best practices.
- Maintained State driver's license to enable legal operation of school buses for student transport, field trips, and other purposes.
- Implemented proper emergency procedures as needed, addressing any potential hazards and ensuring the safety of all passengers on board.
- Trained new bus drivers in company policies, route navigation techniques, and safety protocols to ensure smooth onboarding experiences.
- Contributed to company reputation for reliability by maintaining an exceptional attendance record and punctuality rate.
- Performed minor maintenance tasks such as changing lights or checking tire pressure to ensure the safe operation of the bus at all times.
- Monitored onboard security systems such as cameras or alarms to ensure the well-being of all passengers during their commute.
- Collaborated with school staff to coordinate transportation needs for field trips, sporting events, and other extracurricular activities requiring off-site travel.
- Managed fare collection with accuracy, ensuring timely deposits and accurate record-keeping for company financial records.
Education
High School Diploma -
West Babylon Senior High School
West Babylon, NY06.1997
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Problem-solving
- Time management
- Customer relations
- Team motivation
- Staff supervision
- Goal setting
- Staff management
- Workload management
- Conflict resolution
- Retail operations
- Employee scheduling
- Orientation and training
- Schedule oversight
Timeline
Meat Clerk
Publix
12.2018 - Current
Cashier
Bed Bath & Beyond
10.2017 - 09.2018
Cashier
Christmas Tree Shops
06.2012 - 10.2016
Bus Driver
Suffolk Transportation Service Inc.
01.2008 - 11.2010
Security Officer
Peace Security
10.2006 - 07.2011
Bus Driver
We Transport Inc
02.2000 - 09.2010
Assistant Manager
Murphy USA
High School Diploma -
West Babylon Senior High School