Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Stephanie Garcia

Deltona,FL

Summary

Productive Call Center Representative with 3 years of experience building rapport with clients and providing quality support. Gifted in answering large volume of customer calls and resolving customer complaints. Recognized for consistently earning top customer satisfaction ratings.

Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

9
9
years of professional experience

Work History

Call Center Representative

Advent health medical group
Altamonte Springs , FL
07.2023 - Current
  • Verified insurance eligibility for patients prior to scheduling appointments or procedures.
  • Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
  • Performed outbound calls to remind patients about upcoming appointments.
  • Answered patient inquiries, provided information on services, and directed callers to appropriate personnel.
  • Managed incoming calls and scheduled appointments for patients.

CNA

John Knox Village Care Center
Orange City, FL
10.2019 - 01.2023
  • Answered call lights promptly and responded to patient needs accordingly.
  • Conducted routine checks on patient vitals, blood pressure, blood sugar and heart rate.
  • Provided basic patient care by taking vital signs, measuring height and weight, and recording intake and output.
  • Cleaned and sanitized patient rooms according to established protocols.
  • Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.

CNA

Orange city Rehab
Orange City, Florida
01.2018 - 10.2019
  • Shaved and draped patients to prepare for surgery, treatment or examination.
  • Coordinated plans for lodging and meals while away from home base location.
  • Observed and reported unusual symptoms and changes to charge nurse.
  • Implemented infection control procedures when caring for multiple patients at once.
  • Performed light housekeeping duties such as changing linens or tidying up rooms after a long day of travel.

Customer Service Representative

Sams Club Distribution
Sanford, FL
03.2015 - 08.2018
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Made outbound calls to obtain account information.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.

Education

High School Diploma -

Pine Ridge High School
Deltona, FL
06-2006

Skills

  • Customer Service
  • Call Control
  • Call Center Operations
  • Complaint Resolution
  • Appointment Scheduling

Languages

Spanish
Native/ Bilingual

Timeline

Call Center Representative

Advent health medical group
07.2023 - Current

CNA

John Knox Village Care Center
10.2019 - 01.2023

CNA

Orange city Rehab
01.2018 - 10.2019

Customer Service Representative

Sams Club Distribution
03.2015 - 08.2018

High School Diploma -

Pine Ridge High School

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Stephanie Garcia