Summary
Overview
Work History
Skills
Timeline
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STEPHANIE GARCIA

San Diego,CA

Summary

To obtain a position where I can fully utilize my experience and skills to contribute in the success of your organization. I have a passion for service and enthusiastic for exceeding goals. Qualifications Highly organized and detail-oriented with ability to multi task Team player, demonstrated leadership ability, positive attitude, resourceful.

Overview

17
17
years of professional experience

Work History

Retail Sales Associate

Metro by T-Mobile
Chula Vista, CA
07.2024 - 01.2025
  • Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
  • Handled customer feedback, implementing suggestions to improve the shopping experience.
  • Conducted product demonstrations to highlight features and benefits, enhancing customer engagement.
  • Calculated pricing, applied discounts, and collected payments to process transactions.

Pre Claims

Veterans Administration
12.2023 - 03.2024
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Handled escalated calls, successfully deescalating situations while finding solutions to meet client expectations.
  • Supported peers through knowledge sharing, collaboration efforts resulting in an enhanced team dynamic and heightened productivity levels.
  • Kept case files updated, accurate and aligned with requirements.
  • Improved communication with veterans by providing empathetic listening and clear explanations of benefits and procedures.

Waitress/Hostess/Cashier

La Quinta Grill
01.2011 - 02.2020
  • Responsible for greeting and engaging with customers
  • Cash handling
  • Multi-tasking
  • Record keeping and on time product delivery
  • Communicating with clients/customer service
  • Working with others to complete the job

Dental Assistant/Receptionist

DentalPlans
02.2015 - 07.2017
  • Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
  • Recorded patients' health histories, documented current symptoms, and pulled up records from prior visits for dentists to view and evaluate.
  • Scheduled appointments for new and existing customers, factoring in provider availability and scheduling loads.
  • Scheduled appointments, prepared bills and received payment for dental services by completing insurance forms, verifying insurance information, and maintaining records.

Waitress/Hostess/Cashier

XO lounge
01.2011 - 05.2012
  • Cash handling and daily reports on sales
  • Making reservations/customer service
  • Responsible for greeting and engaging customers
  • Provide clients with information in regard to our service

Administrative Assistant

RKM Development Group, El Centro
07.2008 - 01.2010
  • Provided clients with information in regards to services and new offers
  • Attended phone calls, concluded the nature of calls and assisted callers to the proper department
  • Successfully organized appointments between employees and clients
  • Responsible for typing reports, memos and other correspondence
  • Kept detailed messages from the person called upon, containing name, call timing and business nature
  • Accepted and distributed messages and mails to proper departments and employees
  • Ordered and maintained supplies for entire office

Skills

  • Strong interpersonal and customer service skills
  • Proficient in computer applications
  • Active Listening
  • Self-Motivated
  • Flexible and Adaptable

Timeline

Retail Sales Associate

Metro by T-Mobile
07.2024 - 01.2025

Pre Claims

Veterans Administration
12.2023 - 03.2024

Dental Assistant/Receptionist

DentalPlans
02.2015 - 07.2017

Waitress/Hostess/Cashier

La Quinta Grill
01.2011 - 02.2020

Waitress/Hostess/Cashier

XO lounge
01.2011 - 05.2012

Administrative Assistant

RKM Development Group, El Centro
07.2008 - 01.2010

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STEPHANIE GARCIA