Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
OperationsManager

Stephanie Garris

Indian Trail,NC

Summary

Results-driven Senior Regional Manager with 20+ years of experience in property management. Demonstrated expertise across diverse portfolios, including owner-operated, third-party management, stabilized, lease-ups, build-to-rent, value-add, and renovated communities. Proven ability to formulate strategic plans, implement initiatives, and manage comprehensive budgets to meet business objectives. Inspirational leader and skilled problem-solver with a strong track record in supervision, team-building, and customer service excellence.

Overview

23
23
years of professional experience

Work History

Senior Regional Manager

RKW Residential
Charlotte, NC
04.2018 - Current
  • Expertise spans from mid-rise to garden-style properties, with extensive knowledge of stabilized, lease-ups, build-to-rent, renovations, and value-add projects.
  • Successfully overseen communities located in prime areas such as South End, Midtown, Ballantyne, Matthews, Midwood/NoDa, Elizabeth, University, South Park, Burlington, Concord, Fort Mill, St. Louis, Myrtle Beach and Panama City Beach.
  • Spearheaded the successful launch of new lease-up initiatives, including micro units in South End, signature high-end developments in the Elizabeth area, and innovative build-to-rent homes in Myrtle Beach.
  • Achieved maximum net operating income by implementing cost-effective measures, raising rents strategically, maintaining a strong focus on leasing velocity, and creating additional value propositions to generate supplementary income.
  • Cultivated robust and professional client relationships through effective communication and consistent delivery of outstanding results.

Community Manager

Camden Property and Trust
Charlotte, NC
03.2005 - 04.2020

At Camden, I served as the manager for Camden Ballantyne, a 400-unit community, overseeing comprehensive renovations, and also managed Camden Southline. Under my leadership, I steered a high-performing team to attain the utmost net operating income.

I possess extensive expertise in sales and competition, which I consistently honed by evaluating market conditions and trends to consistently outperform competitors. I took charge of creating and supervising the annual budgeting process, strategically planning to ensure goal achievement and deliver exceptional customer service.

Safety was a paramount concern during my tenure, and I rigorously enforced safe work practices among on-site staff and maintenance personnel. In addition, I managed overall resident relations, actively promoting resident satisfaction, and provided oversight for the maintenance team, facilities, and capital projects.

Community Manager

Camden Foxcroft/Simsbury
Charlotte, NC
06.2001 - 03.2005

Started as an Assistant Manager and was promoted in 2003 to Community Manager. Managed two properties that consisted of 256 units.

Education

NC Real Estate License

Superior School of Real Estate
2014

Lone Star College-North Harris

CAPS

Greater Charlotte Apartment Association

Skills

  • Lease-Ups, Dispositions, and Acquisitions
  • Expertise in New Construction, Mid-Rise, Garden-Style, Build-to-rent, Rehab, and Renovations
  • Proficient in Accounting Practices and Procedures
  • Skilled in Contract Negotiations
  • Extensive Market and Sub-Market Insights
  • Proficient in Training, Coaching, and Mentoring
  • Adept at Building High-Performance Teams
  • Accomplished in Client Liaison and Owner Relationship Management

Accomplishments

  • Co-Chair the NextGen Committee through Greater Charlotte Apartment Association.
  • Successfully created, implemented and launched a new event for GCAA.
  • AANC Educational Committee and volunteer.
  • Oversee a diverse portfolio of seven communities, including three lease-up properties.
  • Under my leadership, RKW successfully expanded thier presence in the Myrtle Beach and St. Louis markets.
  • Pioneered the first Build-to-Rent in Myrtle Beach.
  • Achieved a remarkable increase in price per square foot, raising it from $1.80 to $2.47, while successfully stabilizing the lease-up process ahead of budget projections.
  • Strategically acquired a community, driving occupancy rates from 78% to an impressive 96%.
  • Played a key role in the establishment and development of RPM (Regional Property Management) inspections, onboarding process, SOP's (Standard Operating Procedures), Lease up/Takeover procedures and mentor program.
  • Mentored and guided employees, leading to several promotions within the team.
  • Dedicated mentor for new hires, contributing to their professional growth and integration into the team.
  • Spearheaded corporate training, budget meetings, leadership training and management meetings, serving as the facilitator for over 30 property managers.
  • Certified Apartment Portfolio Supervisor (CAPS) certification holder.

Timeline

Senior Regional Manager

RKW Residential
04.2018 - Current

Community Manager

Camden Property and Trust
03.2005 - 04.2020

Community Manager

Camden Foxcroft/Simsbury
06.2001 - 03.2005

NC Real Estate License

Superior School of Real Estate

Lone Star College-North Harris

CAPS

Greater Charlotte Apartment Association
Stephanie Garris