Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Stephanie Garza

Houston,TX

Summary

Dynamic sales professional with a proven track record at World Duty Free Group, excelling in customer service and sales strategy development. Recognized for consistently achieving sales targets and enhancing client satisfaction through effective problem-solving and team leadership. Skilled in sales presentations and fostering strong customer relationships, driving business success.

Overview

7
7
years of professional experience

Work History

Sales Supervisor

World Duty Free Group
03.2023 - Current
  • Increased customer satisfaction by addressing and resolving client concerns efficiently.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Achieved sales targets consistently through regular monitoring of team performance and adjusting strategies accordingly.
  • Handled escalated customer issues promptly, ensuring timely resolution and high levels of client satisfaction.

Barista Shift Supervisor

Peet's Coffee
12.2019 - 03.2023
  • Trained new team members on barista skills, cash handling procedures, and company policies for consistent performance across the team.
  • Fostered a positive work atmosphere with clear communication, teamwork, and proactive problem-solving strategies.
  • Built strong relationships with regular customers through attentive service, remembering preferences, and engaging in friendly conversation when appropriate.
  • Trained, scheduled, and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.

Retail Sales Associate

Dollar General
08.2019 - 12.2019
  • Greeted customers and helped with product questions, selections, and purchases.
  • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.

Assembler

Protect Plus Industries
08.2018 - 08.2019
  • Increased production efficiency by assembling components quickly and accurately.
  • Enhanced workplace safety by maintaining a clean and organized work area at all times.
  • Maintained high-quality standards with thorough inspections of assembled parts.
  • Demonstrated a strong work ethic by consistently arriving on time, prepared to begin work immediately, and contributing positively to the team''s overall success.

Food Handler

Subway
01.2018 - 03.2018
  • Collaborated with team members to maintain a smooth workflow during peak service hours, contributing to an efficient operation.
  • Consistently maintained a positive attitude and strong work ethic, contributing to a high-performing team environment.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Assisted in inventory management, ensuring adequate stock levels and timely reordering of supplies.

Education

High School Diploma -

Cesar E. Chavez High School
Houston, TX

Skills

  • Customer service
  • Sales presentations
  • Effective selling techniques
  • Sales strategy development

Languages

Spanish
Native or Bilingual

Timeline

Sales Supervisor

World Duty Free Group
03.2023 - Current

Barista Shift Supervisor

Peet's Coffee
12.2019 - 03.2023

Retail Sales Associate

Dollar General
08.2019 - 12.2019

Assembler

Protect Plus Industries
08.2018 - 08.2019

Food Handler

Subway
01.2018 - 03.2018

High School Diploma -

Cesar E. Chavez High School

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Stephanie Garza