Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Certification
Timeline
Generic

Stephanie Germeau

Pasco,WA

Summary

I am a results-oriented professional experienced in specializing in customer service and relationship management. I have the proven ability to provide inventory management and in-depth problem-solving. I have acquired the skills that lead to successful promotional strategies, customer satisfaction, and happiness. I have a strong commitment to safety compliance and meticulous attention to detail in all operations.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Sales Associate

Cricket Wireless
Kennewick, Washington
06.2023 - 07.2024
  • Demonstrated product features and benefits for customers' needs.
  • Processed transactions using a point-of-sale system.
  • Upsold additional items based on customer interests and needs.
  • Attended weekly team meetings to review performance goals and objectives.
  • Developed promotional strategies to increase sales volume.

Front Desk Night Auditor

My Place Hotels
Pasco, WA
01.2021 - 01.2023
  • Audited all accounts receivable postings to ensure accuracy of charges to guest folios.
  • Inspected guestrooms upon request for any maintenance issues needing attention.
  • Verified valid forms of payment including credit cards, cash, checks, or other authorized methods.
  • Provided concierge services such as dining reservations or transportation arrangements to guests as needed.
  • Maintained an accurate logbook of room availability status updates each hour during shift.
  • Resolved guest complaints promptly and professionally with a focus on customer satisfaction.

Janitor

Stevens Center Management
Richland, WA
07.2018 - 11.2020
  • Sweep, mop and vacuum floors of all areas.
  • Operate floor cleaning machines to clean rugs, carpets and hard surface floors.
  • Maintain janitorial supply inventory.
  • Ensured compliance with health and safety regulations.
  • Clean and sanitize restrooms, sinks, countertops and other surfaces.
  • Handled, labeled, and safely stored various hazardous chemicals and solutions to prevent injuries.

Education

High School Diploma -

Pasco High School
Pasco, WA
06-2017

Associate of Science -

Penn Foster University
Scottsdale, AZ

Skills

  • Inventory management
  • Customer service
  • Relationship building
  • Cleaning and sanitation
  • Problem solving
  • Attention to detail
  • Safety compliance

Affiliations

  • Staying busy with physical activities like running, hiking, and playing sports keep me happy and motivated!

Accomplishments

  • Top Five Sales Representative in the USA for Cricket Wireless. (Three Times)
  • Awarded for Most Helpful Representative at My Place Hotels.

Certification

  • MAST Certified
  • Food Handler Card

Timeline

Sales Associate

Cricket Wireless
06.2023 - 07.2024

Front Desk Night Auditor

My Place Hotels
01.2021 - 01.2023

Janitor

Stevens Center Management
07.2018 - 11.2020

High School Diploma -

Pasco High School

Associate of Science -

Penn Foster University

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