Stephanie Giglio
Rochester,NY
Summary
Accomplished Medical Assistant with a proven track record at Zoneci Medical, enhancing clinic efficiency and patient care through expert management of medical records and inventory. Skilled in phlebotomy and HIPAA compliance, coupled with exceptional customer service abilities, ensuring high-quality patient-focused care. Demonstrated success in improving patient satisfaction and reducing wait times by optimizing processes.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Medical Assistant
Zoneci Medical
08.2023 - Current
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Maintained strict adherence to infection control protocols by following proper sterilization techniques for medical equipment.
- Aided in accurate diagnoses by performing laboratory tests and preparing specimens for analysis.
- Streamlined office operations by managing inventory levels, ordering supplies, and organizing storage areas.
Medical Assistant
Gastroenterology Group of Rochester
09.2012 - 08.2023
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed medical records management, including filing, organizing and scanning documents.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
- Reduced wait times by swiftly processing insurance claims, verifying coverage, and obtaining pre-authorizations when necessary.
- Collaborated with interdisciplinary healthcare teams to provide coordinated care.
- Enhanced patient care by meticulously recording vital signs and updating patient records.
Education
Associate of Applied Science - Medical Assisting
Bryant And Stratton College
Rochester, NY08-2012
Skills
- HIPAA compliance
- Patient scheduling
- Customer service
- Medical terminology knowledge
- Vital sign monitoring
- EMR / EHR
- Direct patient care
- Clinical documentation
- Patient-focused care
- Phlebotomy
- CPR
- Specimens collection and processing
- Laboratory specimen collection
- Medical supply inventory
- First aid
- Complex Problem-solving
Certification
- Certified Phlebotomy Technician (CPT) - National Healthcareer Association (NHA).
- Basic Life Support (BLS) - American Heart Association.
- CPR/AED Certification
Timeline
Medical Assistant
Zoneci Medical
08.2023 - Current
Medical Assistant
Gastroenterology Group of Rochester
09.2012 - 08.2023
Associate of Applied Science - Medical Assisting
Bryant And Stratton College
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