Stephanie Gilroy
Vernal
Summary
Dedicated office manager with 22 years of extensive experience in customer service and office administration. Known for exceptional attention to detail and strong organizational skills. Always seeking new knowledge and pushing myself to new limits, driving efficiency in office workflow.
Overview
30
30
years of professional experience
Work History
Office Manager
Smuin Dental LLC
Vernal
06.2004 - Current
- Managed scheduling and coordination of patient appointments to optimize office workflow.
- Implemented training programs to enhance customer service skills and improve patient interaction among office staff.
- Provided exceptional customer service when addressing client inquiries or concerns.
- Managed all aspects of billing and insurance claims, ensuring accuracy.
- Oversaw reconciliation of accounts payable and receivable transactions to maintain accurate financial records.
- Managed office inventory, including ordering, requisitions, stocking, and shipment receiving.
- Effectively resolved patient concerns or complaints, maintaining excellent client relations and promoting ongoing customer loyalty.
Airport Operations Agent
SkyWest Airlines
Vernal, UT
09.2022 - 01.2024
- Greeting and assisting customers in a prompt, friendly, and courteous manner
- Providing ticketing assistance, including issuing boarding passes, updating passenger reservations, checking baggage, and answering general inquiries
- Loading and unloading customer luggage from aircraft
- Assisting unaccompanied minors, passengers with special needs, and resolving customer complaints
- Marshaling aircraft on the ramp, which includes directing, assisting, and parking arriving, departing, and towing aircraft
- Servicing aircraft as needed, such as lavatories, potable water, window wash and deicing
Office Secretary
Dr. Kenton Sizemore
Vernal, UT
06.1999 - 05.2003
- Managed appointment scheduling and maintained office calendar for optimal efficiency.
- Organized patient records and ensured compliance with confidentiality regulations.
- Coordinated communication between patients and medical staff to facilitate care delivery.
- Oversaw daily operations, ensuring adherence to best practices in office administration.
Retail Sales Associate
Mr. S Clothing
Vernal, UT
06.1996 - 06.1999
- Assisted customers with product selection and provided exceptional service to enhance shopping experience.
- Operated point-of-sale system efficiently, processing transactions accurately and swiftly.
- Maintained store presentation by restocking merchandise and organizing displays effectively.
- Trained new associates on customer service protocols and operational procedures to ensure consistency.
Education
High School Diploma -
Uintah High School
Vernal, UT05.1999
Skills
- Customer service
- Office management
- Organizational skills
- Attention to detail
- Self motivated
- Reliable
- Excellent communication
- Inventory control
- Accounts receivable
- Always on time
Timeline
Airport Operations Agent
SkyWest Airlines
09.2022 - 01.2024
Office Manager
Smuin Dental LLC
06.2004 - Current
Office Secretary
Dr. Kenton Sizemore
06.1999 - 05.2003
Retail Sales Associate
Mr. S Clothing
06.1996 - 06.1999
High School Diploma -
Uintah High School