Stephanie Godwin
Fullerton,CA
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
7
7
years of professional experience
Work History
Server
Maggianos Little Italy
04.2022 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
Host, Server, Bartender
Toast Restaurant Group
01.2020 - 03.2022
- Contributed to team success through effective communication and cooperation with coworkers and management.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
BOH- Appetizer Cook and Expeditor
Pour Company
12.2018 - 01.2020
- Prepared and served various food items in fast-paced environment.
- Communicated closely with servers to fully understand special orders for customers.
- Kept kitchen clean and organized by performing daily maintenance tasks.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
Line Cook and Prep
Chipotle
10.2017 - 12.2018
- Followed restaurant stock management schedule to monitor product freshness and rotate out old products.
- Prepared food items such as meats, dairy, sauces and add-ons.
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
- Adapted quickly to new recipes and techniques, demonstrating versatility and eagerness to learn from colleagues.
Education
Associate of Science - Criminal Justice
Fullerton College
Fullerton, CA05-2023
Skills
- Strong Work Ethic
- Exceptional customer service
- Guest Engagement
- High-volume dining
Timeline
Server
Maggianos Little Italy
04.2022 - Current
Host, Server, Bartender
Toast Restaurant Group
01.2020 - 03.2022
BOH- Appetizer Cook and Expeditor
Pour Company
12.2018 - 01.2020
Line Cook and Prep
Chipotle
10.2017 - 12.2018
Associate of Science - Criminal Justice
Fullerton College
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