Stephanie Gomez

As a Supervisor at Pizza My Heart, I am responsible for overseeing daily operations to ensure smooth and efficient service. I lead and motivate a team of staff members, providing guidance and training to deliver exceptional customer experiences. My role includes managing inventory, ensuring food quality, and maintaining compliance with health and safety standards. I am in charge of ordering inventory for the store, ensuring that we are always stocked with what we need.

Additionally, I handle daily financial tasks, including going to the bank to get change for the store and depositing the day's earnings. At the end of each shift, I ensure all money is accounted for, prepare the till for the next day, and complete the end-of-day deposit. I also oversee the closing process, ensuring the store is secured, and I account for all inventory at the end of the night. If any issues arise, such as customer complaints or mistakes with orders, I am responsible for processing refunds and resolving concerns. My work ensures a smooth, efficient operation and a positive experience for both our staff and customers.

At Stanford Recreation and Wellness Center, my responsibilities included greeting members, answering their questions about the gym, memberships, and services, and ensuring a smooth sign-in process. I assisted with selling memberships and passes, providing helpful guidance to members about the best options for their needs. In addition to customer service, I maintained the cleanliness and organization of the facility by regularly cleaning equipment, restocking towels in the restrooms, and ensuring all areas were tidy. I also conducted hourly walk-throughs to monitor the number of people in each room, ensuring safety and compliance. At the end of each shift, I made sure all gym equipment was properly stored, restocked necessary items, and checked that there were no remaining members in the facility before locking up for the night.

As a seasonal employee at House of Humor, I was responsible for ensuring customers had an exceptional shopping experience. I actively walked around the store, offering assistance and making sure all customers received the help they needed. I also kept the area clean and organized, ensuring a pleasant environment for shoppers. In addition, I worked in the dressing room, helping customers try on costumes, offering alternative sizes or styles when necessary, and providing personalized recommendations to enhance their experience. My role was centered around customer satisfaction, maintaining a tidy store, and ensuring a smooth shopping process for all.