Stephanie Gomez
Plano,TX
Summary
Positive, quick learner with knack for problem-solving and collaborative spirit. A customer service professional that brings valuable experience addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Certified Pharmacy Technician
Texas Star Pharmacy
Plano, TX
05.2023 - Current
- Trained new pharmacy technicians on proper procedures and best practices, ensuring consistent quality of service.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Completed paperwork, entering prescription and insurance or billing information into patient profiles.
- Enhanced patient care by accurately filling and dispensing prescriptions in a timely manner.
- Increased customer satisfaction by delivering friendly, personalized service during transactions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Collected co-payments or full payments from customers.
- Assisted in preparation, distribution and storage of pharmaceuticals.
- Collaborated with pharmacists to resolve medication-related issues, optimizing patient outcomes.
- Communicated directly with doctors offices via telephone, fax and email.
- Contributed to improved patient adherence by providing clear medication instructions and addressing concerns or questions promptly.
- Maintained drug inventory levels by ordering necessary medications and supplies.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Fostered strong relationships with local healthcare providers, promoting collaboration for optimal patient outcomes.
- Implemented measures to minimize wait times for prescription pickups, enhancing overall customer experience.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
- Set up and modified patient profiles to include current medications and insurance details.
- Welcomed customers to pharmacy and answered questions relating to prescriptions and over-the-counter products.
Mobile Sales Expert
T-Mobile
Fort Worth, Texas
01.2021 - 01.2022
- Greeted customers, offered help, answered questions regarding products and company policies.
- Build relationships with customers.
- Answer customer questions, and resolve customer complaints or referred questions to appropriate personnel when necessary.
- Worked sales floor by advising customers, worked register, stocked shelves, ordered supplies.
- Make transactions, open store, close store, closing/opening paperwork, up sale.
- Ensured departments were merchandised and serviced according to My Merch plan o grams.
- Provided solutions that created ease and added value, ensuring customers' end-to-end needs were met by leveraging all channels including hardware, accessories, connections, content and services.
- Negotiate prices or terms of sales or service agreements. Maintain customer records using automated systems. Selected correct products or assist customers in making product selections based on customers' needs, product specifications, and applicable regulations.
- Met sales goal monthly.
- Processed accurate credit, debit, check and cash sales transactions for more than 100 customer orders per day.
Legal Assistant
Law Office Of Jasmit Dhaliwal
Dallas, TX
04.2017 - 08.2019
- Prepared for trials, conducting legal research and drafting pleadings.
- Managed accounts and client records of clients, observing confidentiality and extreme discretion.
- Worked alongside attorneys, administrative assistants and fellow legal assistants on complex cases and legal processes.
- Transcribed weekly and bi-weekly calendar meetings for staff and attorneys.
- Handled office scheduling and made notes for deadlines, motions and other important dates.
- Developed positive working relationship with courts, clients, law enforcement members and attorneys.
- Scheduled appointments, court appearances and depositions for busy law firm.
- Interviewed and prepared intake sheets for clients in Spanish and English.
- Translated in court for clients.
Education
High School Diploma -
Skyline High School
Dallas, TexasSkills
- Customer Service
- Attention to Detail
- Problem-Solving Skills
- Bilingual
- Quick learner
- Active listening
Hobbies
- Baking
- Gardening
- D.I.Y
Certification
Pharmacy Technician
Timeline
Certified Pharmacy Technician
Texas Star Pharmacy
05.2023 - Current
Mobile Sales Expert
T-Mobile
01.2021 - 01.2022
Legal Assistant
Law Office Of Jasmit Dhaliwal
04.2017 - 08.2019
High School Diploma -
Skyline High School