Stephanie Gomez
Garland
Summary
Experienced with providing attentive service to guests with high enthusiasm. Always respectful to customers needs especially when it comes to complaints. Demonstrated teamwork and communication skills. Able to have front desk experience with the help of host position. Fast learner when it comes to technology. Great at respecting weekly schedules and being punctual.
Overview
6
6
years of professional experience
Work History
Restaurant Waiter
Gloria's Latin Cuisine
12.2021 - Current
- Maintained clean and organized dining areas for optimal guest experience.
- Cultivated warm relationships with regular customers.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Supported fellow waitstaff through teamwork during busy times, sharing responsibilities as needed.
- Processed cash and credit card transactions accurately, maintaining accountability for all sales revenue generated during shifts.
- Maintained professional demeanor under pressure while managing challenging situations involving dissatisfied customers.
- Addressed guest concerns promptly and professionally, fostering a positive dining atmosphere.
Restaurant Hostess
Gloria's Latin Cuisine
02.2019 - 11.2021
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
- Resolved guest complaints professionally, taking appropriate action to address issues and improve future experiences.
- Maintained guest privacy and confidentiality when handling sensitive information such as reservation details or personal preferences.
- Answered phone calls to take orders, give information and document reservations.
- Input orders accurately into POS terminal, split bills and accepted payments.
Education
LV Berkner Highschool
Richardson, TXNo Degree -
Collin County Community College
Plano, TXSkills
- Customer service
- Order taking
- Cleanliness
- Service quality
- Courteous demeanor
- Positive and professional
- Time management
- Accurate money handling
- Problem-solving
Languages
Spanish
Native or Bilingual
Timeline
Restaurant Waiter
Gloria's Latin Cuisine
12.2021 - Current
Restaurant Hostess
Gloria's Latin Cuisine
02.2019 - 11.2021
LV Berkner Highschool
No Degree -
Collin County Community College
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