Stephanie Gomez
Tucson,AZ
Summary
Operations and compliance expert with 14 years of experience in risk management and team leadership. Proven ability to align operational goals with strategic initiatives, resulting in improved service delivery and organizational efficiency.
Overview
14
14
years of professional experience
Work History
Director of Operations/Compliance Analyst
PPEP TEC High School
Tucson, AZ
02.2012 - 02.2026
- Oversaw daily operations to ensure compliance with educational standards and policies.
- Managed a large staff across multiple departments to maintain efficiency.
- Evaluated operational processes regularly to identify improvement opportunities.
- Created policies and procedures that optimized workflow processes and improved operational consistency.
- Developed training programs for new and existing staff to improve service delivery.
- Streamlined communication between administration staff and students, enhancing transparency and engagement.
- Collaborated with management team to align operational goals with overall business strategy, fostering organizational coherence.
- Resolved customer service issues promptly while ensuring high satisfaction levels.
Student Information System Analyst
PPEP TEC High School
Tucson, AZ
02.2012 - 02.2026
- Implemented data management processes to streamline student information systems.
- Analyzed system requirements to enhance educational technology at PPEP TEC High School.
- Coordinated with vendors to ensure effective integration of educational tools.
- Documented system procedures and user guides to support staff in system navigation and usage.
- Resolved escalated issues from help desk personnel related to system functionality.
- Developed technical documentation such as flowcharts, diagrams, and process maps.
- Conducted training sessions to enhance end users' proficiency in utilizing company systems.
Education
Bachelor of Science - Business Administration
University of Phoenix
Online06-2010
Master of Science - Management & Leadership
Western Governor's University
OnlineSkills
- Compliance oversight
- Risk management
- Operations management
- Process improvement
- Project coordination
- Strategic planning
- Team leadership
- Problem solving
Languages
English
Native/ Bilingual
Spanish
Professional
Timeline
Director of Operations/Compliance Analyst
PPEP TEC High School
02.2012 - 02.2026
Student Information System Analyst
PPEP TEC High School
02.2012 - 02.2026
Bachelor of Science - Business Administration
University of Phoenix
Master of Science - Management & Leadership
Western Governor's University