Stephanie Gonzales
Texarkana
Overview
22
22
years of professional experience
1
1
Certification
Work History
Inside Sales Representative
JMS
Texarkana, TX
11.2021 - Current
- Developed strong connections with clients to assess requirements and implement tailored strategies.
- Facilitated effective communication through inbound and outbound calls to boost customer engagement.
- Employed CRM software to monitor lead progress, oversee account management, and uphold precise documentation.
- Facilitated strategic partnership with marketing team to create campaigns aimed at engaging distinct customer segments.
- Delivered comprehensive training support to enhance team proficiency in sales methodologies and tools.
- Assessed customer insights to drive improvements in service offerings and meet client needs.
- Designed targeted follow-up initiatives aimed at enhancing customer loyalty and overall satisfaction.
- Responded to customer questions to ensure clarity on product prices and stock status.
- Developed strategic partnerships with clients, delivering tailored product recommendations to enhance sales performance.
- Achieved and exceeded sales goals to enhance overall company revenue.
Teacher
PGISD
Texarkana, TX
08.2017 - 11.2021
- Developed engaging lesson plans aligned with curriculum standards.
- Implemented assessment strategies to evaluate student progress effectively.
- Fostered teamwork and interaction among students to promote active participation in learning activities.
- Integrated technology tools to support differentiated instruction and learning outcomes.
- Analyzed student performance data to inform instructional adjustments and interventions.
- Collaborated with parents and community stakeholders to foster educational partnerships.
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
Inside Sales Representative
Metals USA Plates and Shapes
Columbus MS
03.2004 - 01.2017
- Cultivated relationships with clients to understand needs and provide tailored solutions.
- Managed inbound and outbound calls to drive sales opportunities and customer engagement.
- Utilized CRM software to track leads, manage accounts, and maintain accurate records.
- Collaborated with marketing team to develop campaigns targeting specific customer segments.
- Provided training support for new team members on sales processes and tools.
- Managed friendly and professional customer interactions.
- Monitored competitor activities closely, adjusting approaches accordingly to maintain a competitive edge in the market.
- Participated in industry events and trade shows to network with prospects, gather leads, and increase brand awareness.
- Collaborated with outside sales representatives, marketing and other departments to generate leads and close sales.
Education
Bachelor of Science - Marketing
Auburn University
Auburn, Alabama, AL05.2001
Skills
- Customer service
- Attention to detail
- Exceptional customer service
- Cheerful and energetic
- Product knowledge
- Relationship development
- Adept multi-tasker
- Email and phone etiquette
- Organized and efficient
- Driven
- Data entry
Accomplishments
Teacher of the month
Certification
Early Education Teaching Certificate
Timeline
Inside Sales Representative
JMS
11.2021 - Current
Teacher
PGISD
08.2017 - 11.2021
Inside Sales Representative
Metals USA Plates and Shapes
03.2004 - 01.2017
Bachelor of Science - Marketing
Auburn University