Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Stephanie Gonzalez

San Angelo,TX

Summary

Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Customer Advocate

Health Care Service Corporation
09.2024 - Current
  • Handled difficult customer situations with grace and professionalism, consistently meeting first-call resolution metrics.
  • Provided exceptional customer service to high-volume customer base, resolving issues, answering inquiries and providing product information.
  • Listened to customers in actively to assess issues and provide accurate information.
  • Developed and maintained strong customer relationships by promptly addressing and resolving customer concerns.
  • Helped members with their prescription benefits, claims, and cost.

Registered Dental Assistant

Strahler Dental Partners
01.2024 - 06.2024
  • 1. Prepare patients and operatories for dental procedures
  • 2. Expose digital radiographs and film, and perform x-ray processing
  • 3. Help dentists by transferring instruments during procedures, such as fillings, crown preparations, and tooth extractions
  • 4. Take impressions and pour up models
  • 5. Schedule patient appointments

Registered Dental Assistant (RDA)

Harrison Family Dental
05.2021 - 05.2023
  • 1. Prepare patients and operatories for dental procedures
  • 2. Expose digital radiographs and film, and perform x-ray processing
  • 3. Help dentists by transferring instruments during procedures, such as fillings, crown preparations, and tooth extractions
  • 4. Take impressions and pour up models
  • 5. Schedule patient appointments

Insurance Coordinator/Receptionist/RDA

Dove dental
08.2020 - 05.2021
  • 1. Verify patients insurance with insurance company
  • 2. Schedule and check in patients
  • 3. Take X-rays and assist the Dentist with procedures

Education

High School Diploma - undefined

Lake View High School
San Angelo, TX
05.2015

Skills

  • Bilingual
  • Organizational skills
  • Dental Assisting
  • Data entry
  • Medical Office
  • Patterson (3 years)
  • Time management
  • Eaglesoft
  • Dentrix
  • Multitasking and prioritization
  • Medical terminology
  • Front desk
  • Medical receptionist
  • 30 WPM typing speed

Certification

  • Registered Dental Assistant April 2021 to October 2025
  • BLS Certification March 2023 to March 2025
  • CPR Certification March 2023 to March 2025

Timeline

Customer Advocate

Health Care Service Corporation
09.2024 - Current

Registered Dental Assistant

Strahler Dental Partners
01.2024 - 06.2024

Registered Dental Assistant (RDA)

Harrison Family Dental
05.2021 - 05.2023

Insurance Coordinator/Receptionist/RDA

Dove dental
08.2020 - 05.2021

High School Diploma - undefined

Lake View High School

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