Stephanie Gray
Vacherie,LA
Summary
Customer Service oriented professional with 6+ years experience. Capable of multi-tasking prioritizing workloads to ensure timely delivery. Maintain courteous and professional relationship with employees at all levels of the organization. Accustomed to handling information that is sensitive and confidential.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Laborer
Performance Contractor
Baton Rouge, LA
08.2023 - 10.2023
- Assisted with basic maintenance tasks such as sweeping, mopping, painting, and cleaning.
- Worked with team members to ensure efficient workflow throughout the day.
- Clean and prepare construction sites by removing debris and possible hazards.
- Follow construction plans and instructions from supervisors or more experienced workers.
- Inspect the entire work area to look for potential release of flammable vapors or liquid before, during and at the end of shift.
- Maintain all safety standards.
- Assist other workers with their job task.
Custodian
New Bold Services
Killona, LA
04.2023 - 08.2023
- Sweeping, mopping, and vacuuming floors; cleaning bathrooms, kitchens, and other common areas; emptying trash cans and disposing of waste appropriately.
- Cleaning windows, mirrors, walls, and ceilings; dusting furniture and wiping down surfaces.
- Inspecting buildings for safety hazards or damages that need to be addressed; reporting any issues to management immediately.
- Replacing light bulbs and repairing or replacing faulty electrical outlets; performing minor plumbing repairs such as unclogging toilets.
Member Service Representative
Conduent
01.2023 - 04.2023
- Helped large volume of customers with day to day positive attitude and focus on customer satisfaction.
- Learned internal systems and related service role duties to provide skilled team backup in handling customer demands.
- Developed highly empathic client relationship and earned reputation for exceeding service standard goals.
- Navigated multiple computer systems and applications to find information.
- Logged call information and solutions provided into internal database.
- Greeted customers in a friendly and professional manner.
Assistant Store Manager
Dollar General
Vacherie, LA
10.2022 - 01.2023
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Open and close store, balance draws and safe, made bank deposits.
- Provide excellent customer service, complete refunds and exchanges as necessary.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
- Help to maintain a clean, well-organized store and facilitate a safe shopping environment.
- Supervised cashiers in processing credit, debit and cash payments to streamline sales.
- Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
Education
Certificate - Medical Insurance Billing & Coding
Bryman College
New Orleans, LA12.2005
Skills
- Microsoft Excel; Microsoft Word; Microsoft Outlook; Zoom; Microsoft Power Point, Typing Speed 50 wpm
- Customer Service
- Written and verbal communications (letters, emails, presentation, face-to-face communication)
- Problem solving skills
- Technical savvy (able to toggle between browsers, & system using dual monitors
- HIPPA Compliance
- Computer Skills and Data Collections
- Customer Support
- Data entry (experience using 10-key pad)
- Excellent organizational skills, especially regarding prioritizing work activities
- Negation skills
- Documentation and reporting
- Courteous Demeanor
- Reading Comprehension
Certification
American Heart Association
- Basic Life Support (CPR and AED)
Timeline
Laborer
Performance Contractor
08.2023 - 10.2023
Custodian
New Bold Services
04.2023 - 08.2023
Member Service Representative
Conduent
01.2023 - 04.2023
Assistant Store Manager
Dollar General
10.2022 - 01.2023
Certificate - Medical Insurance Billing & Coding
Bryman College
American Heart Association
- Basic Life Support (CPR and AED)
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