Stephanie Gurany
El Paso,Texas
Summary
Personable and dedicated Customer Service Representative with extensive experience in the customer service industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Customer Service Representative
DataXport
El Paso, TX
07.2021 - Current
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Answered inbound calls, chats and emails to facilitate customer service.
- Adhered to company policies and procedures while assisting customers with their needs.
Office Manager
Borderland Collision
El Paso, Texas
06.2020 - 07.2021
- Maintained filing system for records, correspondence and other documents.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Managed office inventory and placed new supply orders.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
Customer Service Representative
GC Services
El Paso, TX
08.2018 - 06.2020
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Education
High School Diploma -
Montwood High School
El Paso, TX06-2017
Skills
- Account updating
- Data Collection
- Data Entry
- Paperwork Processing
- Complaint resolution
- Inbound and Outbound Calling
- Customer Service
Languages
Spanish
Native/ Bilingual
Certification
- cpr
Timeline
Customer Service Representative
DataXport
07.2021 - Current
Office Manager
Borderland Collision
06.2020 - 07.2021
Customer Service Representative
GC Services
08.2018 - 06.2020
High School Diploma -
Montwood High School
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