Thomas Lee
Milwaukee,WI
Summary
Dynamic Banquet Supervisor with a proven track record at Potowatomi Hotel and Casino, excelling in event management and guest relations. Enhanced operational efficiency through effective inventory management and team leadership, resulting in increased client satisfaction and repeat business. Skilled in training staff and fostering a collaborative environment while maintaining high service standards.
Overview
12
12
years of professional experience
Work History
Banquet Supervisor
Potowatomi Hotel And Casino
Milwaukee, WI
09.2021 - 08.2025
- Enhanced guest satisfaction by overseeing banquet operations and ensuring smooth execution of events.
- Ensured compliance with safety regulations, maintaining a safe working environment for both staff and guests.
- Promoted team collaboration among banquet staff members through effective leadership practices that fostered a supportive work environment.
- Coordinated with event planners for seamless event organization, leading to increased positive reviews.
- Conducted post-event follow-ups and gathered client feedback which helped refine operational procedures based on valuable insights.
- Implemented inventory control procedures for banquet equipment and supplies, reducing waste and associated costs.
- Assisted sales team in upselling additional services or amenities to clients, increasing overall revenue for the company.
- Implemented waste reduction strategies, contributing to both cost savings and environmental sustainability.
- Coordinated with external event planners to ensure their vision was accurately brought to life.
- Enhanced event ambiance with creative table settings and decor arrangements.
- Ensured compliance with health and safety regulations, maintaining safe environment for both staff and guests.
- Enhanced guest satisfaction by overseeing setup, service, and breakdown of event spaces.
- Cultivated culture of excellence among staff, leading by example and providing constructive feedback.
- Supervised banquet operations, ensuring seamless service delivery and guest satisfaction.
- Trained and mentored staff on service standards and event protocols.
Banquet Supervisor
Sonesta Hotels
Wauwatosa, WI
11.2019 - 09.2021
- Supervised banquet staff to ensure seamless event execution and exceptional service delivery.
- Coordinated logistics for events, optimizing seating arrangements and catering needs for client satisfaction.
- Trained new team members on operational procedures, enhancing service quality and team performance.
- Developed and implemented standard operating procedures to streamline banquet operations and improve efficiency.
- Managed inventory of supplies, reducing waste through effective stock control practices and timely ordering.
- Collaborated with culinary teams to customize menu offerings based on client preferences and dietary requirements.
- Resolved guest issues promptly, maintaining high standards of customer service throughout events.
- Ensured timely preparation of function spaces according to client specifications, providing them a hassle-free experience on their special day.
- Maintained clear communication channels between all departments involved in banquets, contributing to successful event outcomes.
- Evaluated employee performance routinely through constructive feedback which contributed towards professional growth and development.
- Handled client inquiries promptly and professionally, fostering excellent rapport and driving repeat business.
- Supervised banquet operations, ensuring seamless service delivery and guest satisfaction.
- Trained and mentored staff on service standards and event protocols.
General Manager
Burger King
Milwaukee, WI
08.2018 - 11.2019
- Directed operational strategies to enhance productivity across multiple departments.
- Streamlined communication processes, resulting in improved team collaboration and efficiency.
- Implemented cost-saving initiatives that reduced operational expenses significantly.
- Led cross-functional teams to execute strategic projects, ensuring alignment with company goals.
- Developed training programs that enhanced staff performance and customer service levels.
Banquet Bartender/Lead Banquet Server
Potowatomi Hotel And Casino
Milwaukee, WI
07.2017 - 08.2018
- Delivered exceptional service during large-scale events, ensuring guest satisfaction and seamless operations.
- Set up banquet rooms according to event specifications, maintaining high standards of presentation and organization.
- Collaborated with kitchen staff to coordinate timely food service and resolve any operational issues.
- Trained new servers on best practices for customer engagement and efficient service delivery.
- Implemented feedback mechanisms to improve service quality based on guest experiences and preferences.
- Served appetizers, delivered entrees, and refilled beverages for banquet guests.
- Provided exceptional customer service by engaging with guests and ensuring satisfaction during events.
- Crafted specialty cocktails and beverages, maintaining high standards of presentation and taste.
Barback
Potowatomi Hotel And Casino
Milwaukee, WI
10.2015 - 07.2017
- Supported bartenders by restocking supplies and ingredients efficiently
- Maintained cleanliness and organization of bar area consistently
- Assisted in preparation of garnishes and simple drink mixes effectively
- Learned proper safety procedures for handling glassware and equipment
- Coordinated with team to ensure timely replenishment of stock during peak hours
- Developed knowledge of cocktail recipes to better assist bartending staff
- Adopted efficient work practices to improve speed and accuracy
- Assisted bartenders with drink preparation tasks, resulting in faster service for patrons.
- Restocked ice, condiments, and snacks.
- Assisted with inventory management, ensuring proper stock levels of liquor, beer, wine, garnishes, and other bar supplies.
Territory Manager
Vonage
Milwaukee, WI
07.2013 - 10.2015
- Supported territory sales efforts by learning product features and benefits.
- Assisted in gathering market intelligence to identify customer needs and preferences.
- Collaborated with team members to execute promotional strategies effectively.
- Analyzed competitor activities to enhance territory positioning and offerings.
Education
High School Diploma -
West Allis Central
West Allis, WINo Degree -
Bryant & Stratton
Milwaukee, WISkills
- Guest relations
- Event management
- Sales and marketing
- Banquet operations
- Scheduling and rostering
- Team management
- Staff management
- Inventory management
- Employee development
- Customer service
- Critical thinking
- OSHA 10 certification
- Computer skills
- Calm under pressure
- Forklift operator certification
Timeline
Banquet Supervisor
Potowatomi Hotel And Casino
09.2021 - 08.2025
Banquet Supervisor
Sonesta Hotels
11.2019 - 09.2021
General Manager
Burger King
08.2018 - 11.2019
Banquet Bartender/Lead Banquet Server
Potowatomi Hotel And Casino
07.2017 - 08.2018
Barback
Potowatomi Hotel And Casino
10.2015 - 07.2017
Territory Manager
Vonage
07.2013 - 10.2015
High School Diploma -
West Allis Central
No Degree -
Bryant & Stratton