Stephanie Hall
TeleDirect Call Center
Grenada,GA
8
years of professional experience
Adaptable and dependable professional with a background in customer support, account servicing, and clerical operations. Known for strong communication, active listening, and professional telephone demeanor, with experience handling sensitive information, processing payments, and maintaining accurate records.
Work History
CSR
4 Years 7 Months- Resolved inbound customer inquiries with accurate product, billing, and service information.
- Documented call interactions in CRM to maintain clear account history and case notes.
- Processed orders, account updates, and service requests with consistent attention to detail.
- Navigated call scripts and knowledge base resources to deliver accurate customer support.
- Handled high-volume calls while maintaining professionalism, accuracy, and efficient call flow.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Assistant Manager
4 Months- Supervised daily retail operations, ensuring accurate shipping, printing, and mailbox service execution.
- Assisted store manager with scheduling, opening procedures, closing tasks, and workflow coordination.
- Trained team members on POS systems, document preparation, and customer service standards.
- Resolved customer concerns with professional communication and efficient service recovery.
- Processed print orders, shipment documentation, and package tracking with strong attention to detail.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Customer Service Representative
1 Year 4 Months- Resolved customer inquiries regarding loan balances, payment schedules, and account status.
- Processed payments accurately while maintaining compliant account records and documentation.
- Explained loan terms, fees, and repayment options to support informed customer decisions.
- Coordinated with lending staff to update accounts and resolve servicing discrepancies.
- Filing incoming and outgoing paperwork.
Inmate Record Manager
9 Months- Directed daily detention center operations, ensuring secure custody and compliance with correctional policies.
- Supervised custody staff, assigned posts, and adjusted coverage to maintain consistent facility operations.
- Coordinated inmate movement, intake, and release procedures with strict attention to documentation accuracy.
- Monitored safety protocols, incident reports, and security practices to reduce operational risk.
- Clerk supervisor
- Processing bonds
- Court Recorder
Education
High School Diploma
No Degree
Cosmetology
Skills
Customer service
Active listening
Data entry
Call center experience
Computer proficiency
Payment processing
Scheduling
Paperwork processing
Documentation
Data collection
Clerical support
Critical thinking
Relationship building
Professional telephone demeanor
Timeline
CSR
TeleDirect Call Center
03.2022 - CurrentRead More
Assistant Manager
PostNet
10.2020 - 02.2021Read More
Customer Service Representative
Decatur Loan & Finance
06.2019 - 10.2020Read More
Inmate Record Manager
Grenada County Adult Detention Center
07.2018 - 04.2019Read More
Maranatha Christian Academy
High School Diploma
Read More
Holmes Community College
No Degree
Read More
Cosmetology Career Institute
Cosmetology
Read More