Stephanie Hamersly
Bradenton,FL
Summary
Highly experienced Inside Sales Associate known for exemplary team-building and project oversight skills. Gifted at working with all types of personalities. Performance history of developing strong collaborative relationships and delivering impressive results.
Overview
20
20
years of professional experience
Work History
Inside Sales Associate
Supeior Pool Products
Bradenton, FL
11.2021 - Current
- Developed strategic relationships with existing customers by learning preferences and managing regular communications.
- Collaborated with vendor representatives and company customers to set up optimal delivery schedules.
- Answered customers' questions regarding products, prices and availability.
- Managed friendly and professional customer interactions.
- Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
Detailer
Master Detail
Bradenton, Fl.
01.2017 - 08.2020
- Oversaw day-to-day production activities in accordance with business objectives.
- Worked collaboratively with functional leaders to implement new procedures and corrective actions to improve quality.
- Evaluated performance, adjusted strategies and maintained agile, sustainable operations.
- Assessed performance management structures and implemented enhancements to improve frameworks and strengthen results.
- Devised new promotional approaches to boost customer numbers and market penetration while enhancing engagement and driving growth.
- Applied revitalizers and preservation agents to vinyl or leather surfaces and treated fabrics with spot-and stain-resistant chemicals to preserve and protect interior components
Front Desk Receptionist
Sarasota Chiropractic, Physical Therapy & Massage
Sarasota, Fl.
04.2014 - 12.2016
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Transcribed phone messages and relayed to appropriate personnel.
- Used internal software to process reservations, check-ins and check-outs.
- Collected room deposits, fees and payments.
- Kept accounts in balance and ran daily reports to verify totals.
Automotive Service Writer
Dirk Weingartner Automotive
Bradenton, Fl.
01.2013 - 12.2016
- Greeted and registered customers requiring service and directed automobiles to service garage.
- Accurately diagnosed and recorded service needs on work orders and provided details to technicians.
- Answered service department phone and responded promptly to questions and messages.
- Assigned jobs to technicians according to experience and knowledge of handling specific repairs.
- Implemented routine scheduled maintenance programs for established customers.
- Provided customers with estimation of repair costs and reasonable timeline for completion of service.
Swimming Pool Technician
H&H Pools & Spas
Bradenton, Fl.
05.2003 - 06.2012
Education
Associate of Science - Medical Administrative Assistant
Ultimate Medical Academy - Clearwater
Clearwater, FL06.2015
Skills
- Relationship building and management
- Product and service sales
- Fluent in English
- Goal Setting
- B2B sales
- Customer Relationship Management
Timeline
Inside Sales Associate
Supeior Pool Products
11.2021 - Current
Detailer
Master Detail
01.2017 - 08.2020
Front Desk Receptionist
Sarasota Chiropractic, Physical Therapy & Massage
04.2014 - 12.2016
Automotive Service Writer
Dirk Weingartner Automotive
01.2013 - 12.2016
Swimming Pool Technician
H&H Pools & Spas
05.2003 - 06.2012
Associate of Science - Medical Administrative Assistant
Ultimate Medical Academy - Clearwater
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