Stephanie Hancock
Eminence,Ky
Summary
Results-driven healthcare manager specializing in optimizing clinic operations and staff performance. Successfully implemented performance targets that increased productivity, ensured regulatory compliance, and improved quality measures, driving operational excellence and patient satisfaction.
Overview
8
8
years of professional experience
Work History
Practice Manager
Norton Healthcare
2024.07 - Current
- Oversaw the daily operation of the clinic, managing staff schedules, ensured regulatory compliance, monitored and improved quality measures, oversaw finances and ensured budget compliance, established performance targets that drove high impact productivity across the team.
- Conducted interviews, hired, and facilitated onboarding process for new staff to ensure smooth integration.
- Managed payroll processes to ensure accurate and timely employee compensation, supporting staff satisfaction.
- Resolved performance and disciplinary issues in alignment with company policies, fostering a compliant workplace.
Supervisor
Norton Healthcare
2022.06 - 2024.07
- Managed clinical teams including lab staff, nurses, and imaging department while delivering direct patient care to enhance team effectiveness.
- Provided comprehensive patient intake including medical history, review of medications, social determinants of health, surgery history and vital signs.
- Assumed lab responsibilities, performing phlebotomy and processing specimens.
- Collaborated with providers to address clinical needs, facilitating seamless patient care and improving patient outcomes.
Medical Assistant
Norton Healthcare
2021.01 - 2022.06
- Supported providers by coordinating clinical processes, ensuring efficient patient flow and optimizing care delivery.
- Assisted healthcare providers with patient examinations and procedures.
- Managed patient records and maintained confidentiality in compliance with regulations.
- Scheduled appointments and coordinated referrals for various medical services.
Medical assistant/lab manager
Henry County Medical Center
Newcastle, KY
2018.09 - 2020.10
- Administered injections, medications, and treatments following physician instructions.
- Assisted healthcare providers during patient examinations and procedures.
- Educated patients on preventive health measures and wellness resources.
- Managed vendor relationships, ensuring timely delivery of medical supplies and services to support patient care.
- Coordinated inventory management systems, tracking stock levels to maintain optimal supply availability.
- Implemented cost-saving measures through effective negotiation strategies with suppliers.
- Negotiated pricing and terms with existing vendors on behalf of the company.
- Organized training sessions for staff on vendor policies and procedures compliance. Trained staff with the use of Sysmex and Vaxserve
Education
Associates - Medical Science, Business Management
Daymar College
Skills
- Staff supervision
- Budget management
- Scheduling
- Payroll
- Productivity reports
- HIPAA compliance
- OSHA compliance
- Company compliance
- Staff training
- Conducting interviews
- Phlebotomy
- Medical assistant experience
- EPIC EMR knowledge
- Patient safety advocacy
- Quality improvement
- Performance measurement
- Submitted POs through workday
- Vendor relationships
Recognition
Received multiple internal commendations for excellence in patient care and team collaboration
Timeline
Practice Manager
Norton Healthcare
2024.07 - Current
Supervisor
Norton Healthcare
2022.06 - 2024.07
Medical Assistant
Norton Healthcare
2021.01 - 2022.06
Medical assistant/lab manager
Henry County Medical Center
2018.09 - 2020.10
Associates - Medical Science, Business Management
Daymar College