Stephanie Harnois

Call for HB, PB, Claims and Remittance incidents

Testing

Build and maintenance for upgrades, optimizations and daily "keep the lights on"

Partnered with our business owners on multiple projects to improve cash posting efficiencies and reduce denials

• Implementation project team: IDX to Epic
• Served as a liaison between technical teams and key stakeholders, ensuring clear communication of project goals while managing expectations effectively.
• Communicated and explained business requirements to team members to understand and implement functional demands.

• New Epic implementation build, training and support
• Devised and implemented processes and procedures to set customers up for success
• CDM, Denial management and RVU analysis and reporting