Stephanie Hayes
Lafayette,LA
Summary
Skilled Bartender and Manager with a track record of enhancing customer satisfaction at Mike Anderson's Seafood Restaurants and Fat Pats Bar And Grill. Excelled in mixology and team leadership, significantly improving service delivery by training staff and managing operational standards. Proficient in basic accounting and adept at conflict resolution, consistently ensuring a safe and compliant dining experience.
Overview
5
5
years of professional experience
Work History
Bartender
Mike Anderson's Seafood Restaurants
Baton Rouge, LA
01.2022 - Current
- Recommended food and drinks to patrons based on preference, pairings and special promotions.
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
- Described drink flavors and taste profiles to customers to help with ordering decisions.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
Manager
Fat Pats Bar And Grill
Broussard, LA
04.2020 - 06.2022
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Analyzed customer feedback data to develop action plans for improving services offered.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Trained employees on additional job positions to maintain coverage of roles.
- Delegated work to staff, setting priorities and goals.
- Recruited and hired qualified candidates to fill open positions.
Education
Medical Billing And Coding - Nursing Education
LSUE
Eunice, LA12-2020
Skills
- Mixology
- Basic accounting
- Safe service compliance
- Bar restocking
- Health codes compliance
- Identification verification
- Able to stand 14 hours
Timeline
Bartender
Mike Anderson's Seafood Restaurants
01.2022 - Current
Manager
Fat Pats Bar And Grill
04.2020 - 06.2022
Medical Billing And Coding - Nursing Education
LSUE