Open To Work
Hi, I’m
Stephanie Haywood
Warner Robins,GA
Work Preference
Summary
Detail-oriented janitorial worker skilled in maintaining cleanliness and ensuring safety compliance. Proven ability to collaborate with team members to achieve efficient cleaning schedules and enhance workplace organization. Dedicated professional with a strong background in janitorial services and customer support. Recognized for effective problem resolution, attention to detail, and adherence to safety standards. Committed to creating clean and safe environments while supporting team objectives. Reliable janitorial worker with expertise in time management and organizing supplies. Demonstrates strong communication skills and a commitment to safety compliance, ensuring efficient operations and a welcoming environment. Hardworking professional with background keeping facility spaces clean and neat. Focused on dusting, dumping trash and cleaning restrooms. Quickly solved problems or reported issues to supervisor to keep building, fixtures and faucets in excellent condition. Hardworking Custodian equipped with expert knowledge of cleaning equipment, products, and techniques. Focuses on completing tasks quickly and with high quality standards in mind. Maintains sanitation levels in and around company facilities as set forth by company standards.
Overview
4
years of professional experience
Work History
Sizemore IncMacon
Janitorial Worker
01.2020 - 11.2021
Job overview
- Maintained cleanliness in assigned areas using approved cleaning products and equipment.
- Assisted with waste disposal and recycling according to company guidelines.
- Conducted regular inspections of facilities to ensure compliance with safety standards.
- Reported maintenance issues to management for timely resolution and follow-up.
- Collaborated with team members to complete daily cleaning schedules efficiently.
- Organized and stocked cleaning supplies for easy access during shifts.
- Followed proper procedures for handling hazardous materials safely and responsibly.
- Trained new employees on cleaning techniques and safety protocols effectively.
- Gathered and emptied trash cans and disposed of bags.
- Clean and sanitize restrooms and break rooms, including sinks, toilets, counters, mirrors, and floors.
- Vacuum carpets in offices, hallways, lobbies, stairwells.
- Restock supplies such as toilet paper, paper towels, soap dispensers.
- Sweep, mop, and buff floors in all areas of the building.
- Cleaned windowsills and window coverings.
- Assist with special projects or deep cleaning tasks as requested.
- Maintain janitorial closets in a neat and organized manner.
- Sanitized and deep cleaned bathroom floors and surfaces.
- Follow established procedures for proper chemical use and storage.
- Dust furniture and wipe down surfaces throughout the facility.
- Monitored cleaning supply levels and requested reordering when inventory ran low.
- Stored, used and disposed of cleaning chemicals and supplies.
- Disinfect door handles and light switches on a daily basis.
- Ensure all equipment is properly stored at the end of each shift.
- Respond quickly to spills or messes in order to minimize damage.
- Executed dusting and wiping of furniture and fixtures to ensure a clean environment.
- Reported interior and exterior maintenance needs to managers.
Rent to Own ServicesByron
Call Representative
04.2018 - 12.2020
Job overview
- Managed inbound and outbound calls to assist customers with rental inquiries.
- Provided detailed information on rental terms, services, and payment options.
- Resolved customer complaints through active listening and problem-solving, enhancing customer satisfaction.
- Maintained accurate customer records in the company database for seamless service.
- Collaborated with team members to improve customer service protocols and efficiency.
- Educated customers on product features and benefits during rental consultations.
- Handled payment processing and transaction documentation with attention to detail.
- Educated customers on special pricing opportunities and company offerings, promoting informed decision-making.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Documented customer correspondence in CRM to track requests, problems, and solutions.
- Audited customer account information to identify issues and develop solutions.
- Answered incoming calls and responded to customer inquiries in a professional manner.
- Reviewed account and service histories to identify trends and resolve issues.
- Identified opportunities for upselling additional products or services based on customer needs.
- Provided feedback to management regarding areas of improvement within the department.
- Trained new call center representatives on company policies and procedures, ensuring consistent service delivery.
- Updated existing customer accounts with new information obtained through conversations.
- Monitored individual performance metrics such as average call length and call volume.
- Resolved complaints quickly and efficiently while maintaining a positive attitude towards customers.
- Demonstrated proficiency in navigating multiple computer programs simultaneously during customer interactions.
- Utilized effective communication techniques such as active listening and clarifying questions to establish rapport with customers.
- Explained product features, benefits, warranties, and return policies clearly to customers.
- Stayed current on industry trends related to products or services offered by the organization.
- Escalated unresolved issues to appropriate departments for further investigation.
- Processed orders, forms, applications, and requests while following established protocols.
- Directed customer calls to appropriate personnel for resolution of complex issues.
- Adhered to all service standards, policies, and procedures set by the organization.
- Performed follow-up calls to ensure customer satisfaction with products or services provided.
- Offered alternative solutions where appropriate to resolve customer complaints satisfactorily.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
Education
Miller-Motte Technical CollegeNC
Associate of Science
08-2026
University Overview
- [Semester, Year] - Honor Roll
Penn Foster Career SchoolScranton, PA
High School Diploma
01-2020
Skills
- Customer service
- Team collaboration
- Time management
- Communication skills
- Attention to detail
- Problem resolution
- Safety compliance
- Sweeping and mopping surfaces
- Sanitizing
- Cleaning and sanitizing
- Sanitization techniques
- Chemical handling
- Glass cleaning
- Restroom care
Timeline
Janitorial Worker
Sizemore Inc
01.2020 - 11.2021
Call Representative
Rent to Own Services
04.2018 - 12.2020
Miller-Motte Technical College
Associate of Science
Penn Foster Career School
High School Diploma