Stephanie Heaston
Milwaukee,WI
Summary
Professional with strong background in maintaining safety and security within facilities. Skilled in crisis management, conflict resolution, and enforcing rules and regulations. Focused on collaboration and achieving results, adaptable to changing needs. Known for reliability and effective communication, with keen observational skills and strong sense of integrity.
Overview
11
11
years of professional experience
Work History
Correctional Officer
State of Wisconsin Department of Corrections
06.2020 - Current
- Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
- Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.
- Conducting interviews writing reports
- Prepared, processed and maintained forms, reports, logs, records, and activity journals.
- Working with individuals with intellectual disabilities and mental illness.
- Providing guidance regarding polices and procedures .
Lead Medication Technician
Oak Creek Place
03.2018 - 04.2020
- Facilitated seamless transitions between shifts by providing thorough handoff reports to incoming staff members.
- Ensured proper medication storage and inventory management for optimal efficiency and compliance with regulations.
- Educated patients about potential side effects, interactions, and precautions related to their medications.
- Promoted a culture of accountability through regular audits of medication administration practices and documentation.
- Working with and caring for individuals with dementia and mental illness .
- Interpreting and applying assisted living statues and administrative rules.
Data Entry Clerk
Genco Pharmaceutical Services
08.2016 - 02.2018
- Completed data entry tasks with accuracy and efficiency.
- Followed established procedures to enter and process data correctly.
- Scanned documents and saved in database to keep records of essential organizational information.
- Entered data into various computer systems accurately using Microsoft Office Suite.
Crew Manger
McDonald's
03.2014 - 02.2016
- Conducted regular audits of cash handling practices, minimizing discrepancies and reducing risk of theft or fraud.
- Enhanced customer satisfaction by consistently ensuring fast, friendly, and accurate service.
- Invested in staff development through ongoing coaching, mentoring, and providing opportunities for growth within the company.
Education
Associate of Arts - Human Services
Milwaukee Area Technical College
Milwaukee, WI05-2023
High School Diploma -
Saint Joan Antida
Milwaukee, WI06-2014
Skills
- Policy enforcement
- Mental health awareness
- Correctional facility procedures
- Report writing
Timeline
Correctional Officer
State of Wisconsin Department of Corrections
06.2020 - Current
Lead Medication Technician
Oak Creek Place
03.2018 - 04.2020
Data Entry Clerk
Genco Pharmaceutical Services
08.2016 - 02.2018
Crew Manger
McDonald's
03.2014 - 02.2016
Associate of Arts - Human Services
Milwaukee Area Technical College
High School Diploma -
Saint Joan Antida
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