Stephanie Hedman
Houston,Texas
Summary
Dedicated and highly skilled bartender with 6 years of experience in fast-paced bar environments. Proven ability to create exceptional cocktails, provide excellent customer service, and manage bar operations efficiently. Known for strong multitasking skills, a keen eye for detail, and the ability to handle high-pressure situations with professionalism and composure.
Overview
7
7
years of professional experience
Work History
Server
El Refu
06.2018 - 06.2025
- Provided attentive and friendly service in a busy dining environment, managing up to [10] tables per shift.
- Took and processed customer orders, ensuring accuracy and timely delivery of food and beverages.
- Handled customer inquiries, complaints, and special requests with professionalism and empathy.
- Assisted in training new servers, promoting best practices and maintaining high service standards.
- Collaborated with kitchen staff to address any issues and ensure a smooth flow of service during peak times.
Bartender
El Refu
06.2018 - 06.2025
- Crafted a wide variety of cocktails and beverages, consistently receiving positive feedback for taste and presentation.
- Managed bar inventory, including ordering supplies and maintaining stock levels to ensure smooth operations.
- Provided exceptional customer service by engaging with patrons, addressing their needs, and resolving any issues promptly.
- Trained and supervised new bartenders and barbacks, fostering a collaborative and efficient team environment.
- Implemented creative drink specials and promotions, increasing overall sales by [X]% over [time period].
Cashier
Food Max
06.2018 - 07.2021
- Operated cash registers, processed transactions, and handled cash and credit card payments accurately.
- Provided customer assistance and answered questions regarding products, promotions, and store policies.
- Maintained a clean and organized checkout area, ensuring a pleasant shopping experience for customers.
- Assisted with stocking shelves and organizing store displays to enhance product visibility and availability.
- Resolved customer issues and concerns effectively, contributing to high levels of customer satisfaction.
Education
High School Diploma -
Assumption High School
Napoleonville, Louisiana01.2018
Skills
- Expert cocktail mixing and beverage preparation
- Excellent customer service and communication skills
- Strong multitasking and problem-solving abilities
- Proficient in inventory management and cash handling
- Knowledge of health and safety regulations
- Ability to work well under pressure in a fast-paced environment
- Experience in staff training and team leadership
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Server
El Refu
06.2018 - 06.2025
Bartender
El Refu
06.2018 - 06.2025
Cashier
Food Max
06.2018 - 07.2021
High School Diploma -
Assumption High School
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