Stephanie Henderson
Visalia,CA
Summary
Seasoned retail management professional with over a decade of experience in leading teams to exceed sales targets and enhance customer satisfaction. Proficient in streamlining operations, staff development, and executing effective marketing strategies. Demonstrated ability in office management through comprehensive administrative support, including compliance, payroll processing, and accounts management. Eager to contribute to team success through hard work, attention to detail, and excellent organizational skills.
Overview
19
19
years of professional experience
Work History
Office Assistant
Fistolera Construction
Visalia, CA
05.2022 - Current
- Streamlined office operations, enhancing overall efficiency and compliance with safety standards.
- Assisted in accounts receivable, payable and general ledger activities.
- Boosted financial accuracy through meticulous accounts management and discrepancy analysis.
- Enhanced customer satisfaction by resolving billing issues swiftly and effectively.
- Payroll processing, including employee time sheets, vacation and leave tracking, and benefit deductions calculations.
Store Manager
DSW
Folsom, CA
02.2015 - 07.2020
- Transformed underperforming stores into top profit generators by implementing strategic sales and marketing plans.
- Elevated customer service standards, leading to increased loyalty and reduced complaints.
- Fostered team development, leading to promotions and performance improvements.
- Effective scheduling through Dayforce for peak traffic in order to maximize sales and customer experience.
Assistant Manager
DSW
Elk Grove, CA
03.2014 - 02.2015
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Analyzed sales data to identify trends and adjust strategies accordingly.
- Conducted regular performance reviews for employees to identify areas of improvement.
Store Manager
Bath & Body Works
Roseville, CA
09.2013 - 02.2014
- Established customer service standards and monitored staff compliance.
- Developed strategies to maximize sales and profitability by monitoring TPH and making adjustments as needed.
- Implemented efficient systems for tracking stock movement. Clean, neat, organized stockroom and ensure maintenance of RF locations.
- Analyzed financial data to identify areas of improvement, making adjustments on the fly to accommodate shift in trends.
- Trained and mentored associates to teach daily tasks and procedures. Increased product knowledge, addressed cleanliness of associates and store by teaching the importance of perception, and what that means to our level of business.
Store Manager
Old Navy
Elk Grove, CA
06.2010 - 09.2013
- Revitalized store performance, significantly increasing sales through innovative promotional strategies.
- Monitored employee performance and identified performance gaps for corrective action.
- Used 'out-of-the-box' strategies in visual presentation to increase excitement and market share on promotional products.
- Strengthened loss prevention measures, resulting in minimized shrinkage.
Store Manager
Old Navy
Hanford, CA
01.2006 - 06.2010
- Successfully opened store in 2006.
- Recruited, trained and supervised new employees.
- Identified opportunities for cost savings through waste reduction initiatives.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
- Community involvement and outreach to gain market share and community relations. Women's shelter career outreach, BTS backpack/supplies drive, community safety events.
- Train team on safety and LP programs to ensure a safe environment for customers and staff.
Education
Some College (No Degree) -
College of The Sequoias
Visalia, CASkills
- Team Development/Leadership
- Sales Strategy
- Customer service
- Office Administration
- Compliance Management
- Payroll Processing
- Inventory Management
- Conflict Resolution
- Visual Merchandising
- Financial Reporting
Timeline
Office Assistant
Fistolera Construction
05.2022 - Current
Store Manager
DSW
02.2015 - 07.2020
Assistant Manager
DSW
03.2014 - 02.2015
Store Manager
Bath & Body Works
09.2013 - 02.2014
Store Manager
Old Navy
06.2010 - 09.2013
Store Manager
Old Navy
01.2006 - 06.2010
Some College (No Degree) -
College of The Sequoias